Business Services Coordinator

Equus•El Paso, TX

4d•$65,000

About The Position

Provide leadership, coordination, workforce intelligence, industry engagement, employer support, and workforce system alignment for Workforce Solutions Borderplex's Industry & Workforce Support Services contract. Serve as the primary liaison among WSB, workforce partners, educational institutions, staffing agencies, economic development organizations, employers, and community stakeholders, ensuring activities align with Board priorities, service boundaries, and performance expectations. The role supports strategic industry engagement and workforce planning, facilitates coordination meetings and partnership roundtables, reviews workforce intelligence and hiring demand, manages employer assignments and referral processes, and monitors inquiries, workforce opportunities, and outcomes. It maintains outreach calendars, prepares reports and dashboards, supports training and apprenticeship opportunities, resolves service gaps and coordination barriers, and monitors contract performance, documentation, and compliance. The position applies Extreme Customer Service principles in interactions with partners, employers, and internal staff.

Requirements

Bachelor’s degree in business, Public Administration, Workforce Development, Human Resources, Economic Development, Education, Human Services, or a related field, or equivalent experience.
At least five years of progressively responsible experience in workforce development, business services, workforce system operations, economic development, employer engagement, or workforce program management.
Strong project management and organizational skills.
Workforce system and business services knowledge.
Experience facilitating stakeholder meetings and partnerships.
Strong communication and presentation skills.
Data analysis, reporting, and dashboard interpretation skills.
Ability to lead and coordinate cross-functional activities.
Strong technology proficiency, including workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment.
Successful completion of a basic IT skills assessment.
Valid driver's license and adequate vehicle insurance coverage.
Extreme Customer Service focus; ability to use coaching techniques to drive exceptional performance and quality results; learning orientation, communication proficiency, teamwork orientation, and technical capacity.

Nice To Haves

Experience coordinating multiple partners and workforce system stakeholders.
Experience working within the Work In Texas system.

Responsibilities

Lead strategic industry support and integrated workforce system coordination activities.
Support WSB Innovation & Development initiatives through industry engagement, workforce intelligence gathering, and strategic workforce planning.
Facilitate Workforce System Coordination Meetings and Industry & Workforce Partnership Roundtables.
Coordinate communication among WSB Operations, Employment Services staff, workforce contractors, educational institutions, apprenticeship sponsors, economic development organizations, staffing agencies, and community partners.
Review workforce intelligence, hiring demand, workforce shortages, business expansion opportunities, credential needs, workforce pipeline opportunities, and emerging industry trends.
Manage employer assignment activities in accordance with WSB-established protocols.
Oversee closed-loop referral processes, partner handoffs, follow-up activities, and service continuity.
Monitor employer inquiries, workforce opportunities, workforce solution implementation activities, and referral outcomes.
Maintain shared outreach calendars, employer engagement schedules, workforce events, and partner coordination activities.
Prepare workforce intelligence summaries, monthly reports, performance dashboards, and Board updates.
Support development of apprenticeship, work-based learning, customized training, incumbent worker training, WEX, and OJT opportunities.
Coordinate escalation and resolution of identified service gaps, workflow barriers, duplicate outreach activities, and communication challenges.
Monitor contract performance, documentation quality, workforce intelligence activities, and workforce system responsiveness.
Ensure compliance with applicable Federal, State, TWC, WSB, and DWFS policies and procedures.
Use Extreme Customer Service principles in interactions with WSB, workforce partners, employers, and internal staff.
Perform other duties and special projects as assigned.