Business Sales Representative

Charter Communications • Simpsonville, SC

3d • Onsite

About The Position

As a Business Sales Representative on Spectrum’s SMB team, you will drive outbound B2B sales by promoting Spectrum Business Internet, Voice, Video, and Mobile solutions to prospective customers and expanding services with existing accounts. You will build relationships with business decision-makers, identify their needs, and present tailored solutions. The role offers performance-based commission opportunities; when monthly commission targets are achieved, the stated effective earnings target is $65,000 per year or higher, or $31.25 per hour, including a base rate of $18.03 per hour.

The position is based in an office call center. It requires extended periods seated and using a telephone headset and computer across multiple screens, with exposure to moderate noise levels.

Requirements

• High school diploma or equivalent.
• Experience in a consultative sales role, professional experience with proven success and tenure, or at least two years of college education, an associate’s degree, or an equivalent combination of education and experience.
• Ability to manage multiple tasks simultaneously, including listening, reading, answering and asking questions, building rapport, navigating multiple order-entry systems across two screens, and communicating via email.
• Strong English reading, writing, speaking, and comprehension skills.
• Emotional resilience and ability to remain calm and focused under pressure or during escalated situations, empathize with customers, and maintain composure.
• Goal-oriented, with a track record of meeting or exceeding sales targets or expectations.
• Good judgment and initiative, with the ability to adapt to changing priorities in a fast-paced environment.
• Ability to use and multitask with a personal computer, job-specific software applications, MS Office, and office equipment such as a telephone or dialer, headset, copier, fax, and calculator.
• Ability to work efficiently independently and collaboratively, showing motivation, initiative, attention to detail, and receptiveness to coaching and constructive feedback.
• Troubleshooting skills to address technical problems effectively.

Nice To Haves

• Degree in business, marketing, or a related field.
• At least one year of experience in B2B sales or a similar role, ideally in the telecommunications or cable industry.
• At least one year of experience with ICOMS and/or CSG billing software or similar systems.
• At least two years of telecommunications sales experience.
• Ability to build rapport quickly and convert cold outreach into qualified opportunities and sales.
• Excellent verbal and written communication skills for engaging clients, presenting solutions, and handling objections.
• Proven ability to meet or exceed sales targets and quotas.
• Familiarity with CRM software and sales tools, and a basic understanding of cable and internet services.
• Negotiation skills for pricing products and services and delivering tailored solutions.
• Understanding of the cable and telecommunications market, competitor offerings, and trends.
• Strong organizational skills for managing multiple accounts and priorities.
• Collaborative team approach and contribution to shared goals and cross-functional success.
• Willingness to learn and adjust to new products, services, and sales techniques.
• Positive, proactive approach to challenges and customer interactions.

Responsibilities

• Initiate outbound calls and consult with new and existing business prospects to promote Spectrum Business solutions.
• Build relationships with decision-makers and identify opportunities to expand services within accounts.
• Achieve and exceed monthly sales targets by driving new lines of service and consistently meeting activity benchmarks.
• Present customized proposals, handle objections, and educate customers about Spectrum’s offerings.
• Maintain accurate records in sales and customer databases while balancing company leads with proactive lead generation.
• Deliver professional and courteous experiences in every interaction to support high customer satisfaction.
• Demonstrate resilience and adaptability when handling escalated situations and changing priorities.
• Troubleshoot technical problems and develop effective solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED