FT - Business Sales Manager - Westin Tempe

Horseshoe Bay Resort • Tempe, AZ

2d • Onsite

About The Position

A Business Sales Manager takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. As a Business Sales Manager you’ll be the face of the hotel within your market - responsible for overseeing and coordinating all sales aspects of corporate travel segment of the Westin Tempe. This includes proactively soliciting and managing transient sales opportunities, customers relationships, and ensuring compliance with hotel, brand, and Crescent Hotels & Resorts. The role requires strong organizational, negotiation, and communication skills to deliver exemplary customer service and seamless travel experiences for business travelers.

Requirements

• Basic hotel product knowledge, i.e., staffing, operations, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city.
• Basic knowledge of the hotel structure/layout and how all departments interact.
• Extensive knowledge of market and related meeting industry.
• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Knowledge of a hotel structure and how all departments interact.
• Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
• Ability to move throughout the hotel to conduct site inspections.
• Remain professional at all times, and that you treat all guest and associates with courtesy and respect, under all circumstances.
• Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Nice To Haves

• Occasional weekends and holidays availability.

Responsibilities

• Overseeing and coordinating all sales aspects of corporate travel segment of the Westin Tempe.
• Proactively soliciting and managing transient sales opportunities.
• Managing customer relationships.
• Ensuring compliance with hotel, brand, and Crescent Hotels & Resorts.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
• Represent hotel at trade shows.
• Set up exhibits involving bending, stooping, lifting and reaching overhead.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed