Business Relationship Manager, Sr
About The Position
GDIT is seeking a Business Relationship Manager to support its customer and strengthen relationships with internal clients for IT security services. The role provides knowledgeable advice, helps clients make decisions, addresses complaints and escalations, and works to ensure client satisfaction. The successful candidate builds positive, long-term relationships and identifies solutions that best meet client needs. The position also connects GDIT with Commonwealth of Virginia agencies to improve communication, efficiency, and trust. It contributes to strategic planning and program growth by aligning pipeline activities with new and improved security services. The role is hybrid or remote, with travel that may include an estimated 25–35% onsite in Richmond, Virginia, and potentially additional travel to other locations.
Requirements
- Eight or more years of related experience, including prior work in customer success or enablement, supply chain or vendor relations, and/or IT-sector account management.
- Experience as a relationship manager, in customer service, or in a similar role.
- Ability to build and maintain strong client and business relationships.
- Proficiency in Microsoft Office and CRM software.
- Excellent communication and interpersonal skills.
- Conflict-resolution and problem-solving skills.
- Leadership skills.
- Customer-oriented approach and excellent customer service skills.
- Understanding of information security or cybersecurity services.
- Ability to lead meetings, take meeting minutes, and present to audiences of varying sizes.
- Ability to travel; the description estimates 25–35% onsite in Richmond, Virginia, with potentially more travel or travel to other locations.
Nice To Haves
- State and local government experience.
Responsibilities
- Maintain a deep knowledge of company products and services.
- Build and maintain relationships with prospective and existing clients and other suppliers in the VITA MSI program.
- Identify clients’ needs and requirements and propose suitable solutions.
- Provide product and service consultations and guide clients’ decision-making.
- Bridge gaps between GDIT and Commonwealth of Virginia agencies to improve efficiency and communication and build trust.
- Resolve agency and other supplier complaints, issues, and escalations efficiently and promptly.
- Ensure client satisfaction.
- Contribute to strategic planning sessions to align pipeline activities with new and improved security services for program growth.
- Lead meetings and present to participants in person and virtually.
- Take meeting minutes during in-person and virtual meetings.
Benefits
- Medical plan options, including options with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- 401(k) plan with pre-tax and post-tax contributions and a company match.
- Full flex work weeks where possible.
- Paid time off plans, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Typically 15 days of paid leave per calendar year for new employees, prorated based on hire date.
- An additional 10 paid holidays per year, prorated based on hire date.
- Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
