Business Program Manager, Culture & Transformation

Microsoft•,

2d•$116,900 - $222,600

About The Position

Within ABS Sales Acceleration, the Business Program Manager, Culture & Transformation provides dedicated ownership of AI adoption, team culture, and complex business programs. The role turns AI-first expectations into day-to-day practice by prioritizing opportunities, removing adoption barriers, equipping managers to reinforce new behaviors, and measuring improvements in quality, efficiency, and business impact. It also leads culture and organizational health programs that support and engage employees through change. The role works with ABS Core stakeholders, Sales Acceleration leaders and managers, and other stakeholders to embed AI-first behaviors in operating rhythms and management practices; improve and measure the AI-enabled operating model; and lead programs and projects from planning through execution and continuous improvement. Microsoft describes its mission as empowering every person and organization to achieve more, and emphasizes growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field and 6+ years of experience in program management, process management, or process improvement, or equivalent experience.

Nice To Haves

Experience designing, managing, and executing programs from concept through measurable, sustained outcomes.
Working knowledge of AI tools and workflows, including team adoption dynamics.
Demonstrated success driving large-scale behavior or technology adoption in a sales organization through scalable resources and community engagement.
Ability to partner across matrixed teams, navigate complex systems, and influence leaders and team members without direct authority.
Ability to translate complex change into clear expectations and observable behaviors.
Leadership reporting and storytelling skills, including communicating program progress, insights, and outcomes.
Program leadership supporting culture and organizational health, including virtual and live team events, cross-team culture and transformation initiatives, and manager and leader communities.

Responsibilities

Own and deliver programs to AI-enable the ABS Sales Acceleration operating model, including prioritization, execution, readiness, team adoption, measurement, and iteration.
Partner with ABS Core stakeholders to develop consistency, leverage, and accelerated outcomes across ABS Core.
Partner with Sales Acceleration leaders and managers to embed AI-first behaviors into operating rhythms, expectations, and management practices, translating the operating model into clear behaviors for managers and individual contributors.
Identify and systematically remove organizational, tooling, and behavioral barriers to adoption.
Build feedback loops that connect adoption realities to operating model design.
Plan and execute team culture and organizational health programs aligned to the ABS Sales Acceleration people strategy, including town halls, live and virtual offsites, and coordination of the Extended Leadership Team community.
Define and track leading and lagging indicators for culture programs and AI-enabled operating model adoption in partnership with Sales Acceleration leaders.
Surface adoption patterns, blockers, and bright spots to senior leaders with decision-ready clarity; use data to improve programs and inform future priorities.
Lead a portfolio of ABS Sales Acceleration projects, including project plans, roles and responsibilities, timelines, milestones, financial management, performance metrics, and resource needs for highly complex programs.
Communicate program status and risks to stakeholders and hold them accountable for schedules, risk mitigation plans, and processes.
Establish project objectives and success criteria collaboratively with stakeholders.
Embody Microsoft’s culture and values.