Business Program Manager

Grant County Public Utility District•Ephrata, WA

48d•$112,585 - $192,317•Hybrid

About The Position

The Business Program Manager serves as a critical liaison across Grant PUD, leading enterprise-level coordination, integration, and execution for large load growth, new interconnections, system capacity planning, transmission planning, and related utility-wide priorities. The role aligns customer needs, system capacity plans, asset management plans, capital project planning, transmission planning, procurement timelines, contract requirements, financial assumptions, portfolio priorities, and resource needs to support coordinated delivery. The position improves visibility, alignment, accountability, and execution across interdependent projects, programs, and functional areas affecting customer delivery commitments, electric system readiness and resiliency, anticipated revenue, and system capacity. The manager identifies risks and barriers early, supports timely decisions and resolution, and measures success through improved customer value, stronger utility-wide execution, earlier risk identification, and achievement of committed project, energization, schedule, cost, and portfolio delivery outcomes. The role requires leadership through influence, strong program and project management discipline, strategic thinking, sound judgment, and the ability to navigate cross-functional barriers. The position may be eligible for a hybrid work arrangement; most work is performed in a standard office setting, with work onsite at assigned Business Unit locations. The typical shift is 8 hours.

Requirements

Bachelor’s degree in Project Management, Engineering, Energy Management, Business Administration, Public Administration, Construction Management, Operations Management, Finance, Planning, or a related field; two additional years of relevant experience may substitute for the degree.
Six years of progressively responsible experience in program management, project or portfolio coordination, project management, project controls, business analysis, asset management, capital or portfolio planning, operational planning, program development, or related business functions.
Experience must include cross-functional coordination, schedule or milestone tracking, reporting, and risk, issue, action, or dependency management.
Advanced understanding of program management, portfolio management, asset management, or strategic planning principles.
Ability to interpret complex business, operational, financial, and technical information and synthesize it into actionable recommendations.
Strong strategic thinking, judgment, and problem-solving skills.
Excellent written and verbal communication skills, including the ability to present complex information to diverse audiences.
Proficiency in Microsoft Office products and enterprise analytical tools such as Power BI, CMMS, or portfolio management systems.
Ability to influence outcomes and drive alignment without formal authority.
Professionalism, integrity, and respect for confidentiality.
Ability to perform the work onsite at assigned Business Unit locations and in a standard office setting.

Nice To Haves

Experience in a public utility, government, or regulated industry environment.
Experience supporting project or program management, capital and/or O&M planning, budgeting, compliance, or operational performance initiatives.
Experience developing long-range plans, capital investment strategies, or enterprise portfolios.
Professional certification or advanced training, such as Asset Management Diploma, PMP, CAPM, PfMP, or similar.
Experience developing or maintaining integrated schedules, dashboards, portfolio reports, RAID logs, action logs, decision logs, dependency tracking tools, or executive-level reporting materials.

Responsibilities

Lead enterprise-level coordination, integration, and execution across programs, projects, studies, workstreams, and business functions supporting large customer applications, electric system readiness, capacity and transmission planning, and customer energization from application through energization.
Facilitate electric system initiatives, including implementation of the Growth Management Strategy, through cross-functional coordination, strategic and operational planning, performance monitoring, program governance, and follow-through.
Align customer needs and growth assumptions with long-range plans, asset management plans, capital investment strategies, portfolio roadmaps, transmission planning, procurement timelines, contract requirements, financial assumptions, risk tolerance, resources, and strategic objectives.
Maintain program-level visibility into milestones, schedules, assumptions, dependencies, risks, issues, decisions, resource constraints, contract needs, material readiness, anticipated revenue impacts, customer energization commitments, and other delivery factors.
Develop and maintain integrated schedules, milestone views, status reports, dashboards, performance metrics, risk registers, action and issue logs, decision logs, dependency tracking tools, and other program management tools.
Identify, evaluate, document, and elevate risks involving schedule, cost, resources, materials, infrastructure readiness, customer commitments, contracts, regulation, revenue, and system resiliency.
Lead or support governance routines, oversight meetings, steering discussions, and executive decision processes, including preparation of agendas, reporting templates, decision materials, recommendations, action items, and follow-up tracking.
Provide independent program-level recommendations and escalate risks, conflicts, tradeoffs, alternative actions, and execution concerns to senior leaders and managers.
Collaborate with Construction & Maintenance, Engineering, Finance, Strategic Portfolio Management, Project Management, Transmission Planning, Large Power Solutions, Rates and Pricing, Energy Supply Management, Information Technology, Asset Management, Procurement, Legal, Enterprise Risk Management, and other stakeholders.
Facilitate development and maintenance of governance structures, RACI models, workflows, templates, standards, decision-rights documentation, policies, procedures, agreements, and supporting documentation.
Coordinate, analyze, and track business activities, programs, projects, studies, and departments supporting customers from application through energization, including triage of complex or non-standard customer requests.
Perform business, financial, operational, schedule, and data analysis to support coordination, planning, prioritization, readiness evaluation, issue resolution, and decision-making.
Maintain sufficient business and technical understanding of utility systems and functions to lead coordination across subject matter experts and functional leaders.
Use communication, documentation, project management, and program management skills to strengthen coordination, resolve issues proactively, respond to customer and stakeholder inquiries, and support customer service standards.
Execute assigned work plans safely, compliantly, on time, and in accordance with standards, procedures, and standard work practices.
Maintain required technical knowledge and skills, serve as a reliable resource, and seek training when needed.
Communicate effectively and respectfully with supervisors, peers, and customers in alignment with organizational values and the Code of Excellence.
Identify and communicate obstacles, risks, equipment issues, and resource gaps through appropriate channels to support safety, reliability, and performance.
Conduct work consistently with Grant PUD's mission, vision, values, strategic plan, and Grant PUD/IBEW Local 77 Code of Excellence.
Maintain knowledge of and adhere to applicable laws, regulations, security requirements, and Grant PUD policies and procedures.
When applicable, follow the Vehicle/Asset Usage Policy when operating a GPUD vehicle for business purposes.
Participate in the safety program by following safety policies, reporting unsafe conditions and incidents or close calls within 24 hours, and accepting feedback on safety performance.