Business Program Manager

Microsoft•,

1d•$97,600 - $206,400

About The Position

Global Partner Solutions drives revenue outcomes with partners through innovative solutions at scale. The Partner Go-to-Market, Programs, and Operations organization brings together go-to-market strategy, programs, and platforms to accelerate growth and improve the partner experience across partner segments. The Microsoft AI Cloud Partner Program supports Microsoft's global commercial partner ecosystem through partner success offerings, designations, and specializations. These offerings help partners differentiate themselves using Microsoft products and services and help customers choose partner solutions with clarity and confidence. As a Business Program Manager, you will collaborate across Global Partner Solutions, product marketing, engineering, finance, compliance, legal, and support to help define Microsoft AI Cloud Partner Program offerings and benefits, with a specific focus on security. You will lead the design, delivery, and management of program fundamentals, designations, and specializations for partner types including managed service providers, system integrators, independent software vendors, software development companies, and device partners. You will contribute to developing and implementing partner program strategies aligned with Microsoft's cloud strategy. Working across the organization, you will translate business objectives into actionable plans and requirements that support partner programs, systems, tools, and processes. The role is listed at the Business Program Management IC4 level. Microsoft's culture emphasizes a growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

Bachelor's degree in Business, Operations, Finance, or a related field and 4+ years of experience in program management, process management, or process improvement, or equivalent experience.
5+ years of experience in a customer-facing or partner-facing role, working with customers, partners, and stakeholders across strategy, marketing, or business development.
5+ years of experience working directly with partner ecosystems, providing business and technical guidance, and supporting adoption of business solutions.
Solid technical understanding of Microsoft cloud technologies and how partners develop, build upon, and extend cloud solutions.
Effective communication, presentation, collaboration, and interpersonal skills, including the ability to engage senior business and technical stakeholders.
Ability to articulate the business and technical value of Microsoft cloud services to senior business and technical decision-makers.
Experience developing and delivering scalable plans from concept through implementation, prioritizing multiple projects, and driving measurable results.
Ability to collaborate across teams in changing environments, manage competing priorities, and lead cross-functional workstreams toward shared objectives.
Experience developing partner engagement strategies, communicating program value, advocating for partner needs, and improving partner experiences.
Experience preparing and delivering executive-level proposals, presentations, and strategic recommendations.
Ability to communicate effectively with senior leaders, address complex questions, respond constructively to feedback, and navigate challenging discussions collaboratively.

Nice To Haves

Master's degree in Business, Engineering, Operations, Finance, or a related field and 6+ years of experience in program management, process management, or process improvement; or a bachelor's degree in one of these fields and 8+ years of such experience; or equivalent experience.

Responsibilities

Lead design of Microsoft AI Cloud Partner Program fundamentals, designations, and specializations, focusing on scaling partner-ecosystem sales, supporting partner growth, and defining measurable success metrics.
Facilitate business decisions through data-driven quantitative and qualitative analysis of market opportunities, competitive trends, and strategic priorities.
Implement and communicate partner program changes across Microsoft teams and external partners to support adoption and alignment.
Measure business outcomes and identify opportunities to improve partner engagement, program effectiveness, and partner growth.
Manage relationships with Microsoft Cloud Partner Program teams to ensure requirements align with related business programs, systems, and tools.
Develop partner program messaging, positioning, and value propositions aligned with the broader Microsoft Cloud Partner Program strategy, including readiness initiatives that support market differentiation and partner value.
Provide program and project management leadership for strategic partner initiatives, ensuring alignment with business objectives and measurable outcomes.
Use understanding of customer, partner, and internal stakeholder needs to inform priorities, influence decisions, and improve partner satisfaction, performance, and experience.
Identify opportunities for collaboration across partners and internal teams to develop long-term industry cloud partner program solutions, shared roadmaps, and implementation strategies.
Establish best practices for shared strategies, including clear expectations, defined scope, consistent execution, and reduced duplication of effort.
Implement risk mitigation and program management processes addressing cost, timelines, quality, resources, and business value, while identifying opportunities for continuous improvement and innovation.
Embody Microsoft's culture and values.