Business - Logistics Program Manager

Henderson Companies•Los Angeles, CA

7d•$108,360 - $188,856

About The Position

The Practice Manager drives growth by cultivating client relationships, expanding account opportunities, and maintaining a robust sales pipeline. The role leads client engagement, identifies new business prospects, and supports successful solution delivery and long-term partnerships. Serving as a primary client contact, the Practice Manager proactively manages expectations, uncovers emerging needs, and collaborates with sector leadership to position the practice for sustained expansion. Responsibilities may focus on a specific geography or market segment. The role is an escalation point for project managers and/or clients, ensuring work is delivered on time, within scope, and aligned with client objectives. It oversees planning, monitors progress, manages risks, and coordinates resources to maintain high-quality outcomes. The position may guide production staff as needed, but focuses primarily on relationship management, opportunity development, and strengthening the practice’s market presence. It is highly matrixed and may include accountabilities to all members of the sector leadership team. The position can be remote. Employees located near a current Henderson Engineers office will follow a hybrid work schedule.

Requirements

Eight or more years of relevant experience, including at least two years of personnel or project management experience.
Demonstrated success building and managing a sales pipeline, qualifying leads, and supporting pursuit strategies.
Experience managing client engagements or projects from initiation through delivery.
Experience collaborating with cross-functional teams to deliver client solutions and drive revenue growth.
Excellent motivation, team leadership, and ability to achieve goals and objectives.
Broad proficiency in engineering design fundamentals and advanced knowledge of the A&E industry, codes, design guides, and standards, applicable across a broad range of practice, project, or program types.
Proficiency in the core competencies described in the job posting.
Ability to read, write, and communicate in English.
Ability to work for a U.S. employer legally; employment eligibility verification is required at commencement.

Nice To Haves

Bachelor’s degree in engineering, construction management, science, technology, marketing, or business; relevant leadership or management experience may be considered in lieu of the requisite education.
Background in a consulting, professional services, or matrixed environment.

Responsibilities

Maintain efficient practice operations that support strong client delivery and revenue growth.
Monitor workload, resource allocation, and project timelines to ensure commitments are met.
Partner with the Practice Director to develop and oversee the practice-level budget.
Participate in industry-specific committees, task forces, and local or regional thought leadership opportunities.
Implement and refine processes that improve consistency, quality, and responsiveness.
Align operational priorities with business development goals in partnership with sector leadership.
Track KPIs related to pipeline health, client activity, and project execution.
Support employee relations and personnel management within the practice.
Work with engineering managers to align training, development, and mentorship for talent.
Support sector leaders with project staffing and execution.
Communicate employee development opportunities and gaps to practice and sector leadership.
Collaborate with organizational, sector, practice, and office leadership to foster employee engagement and lead company-wide events and initiatives.
Manage existing client relationships and support new client and market development, particularly within an assigned geography or market segment.
Maintain industry knowledge and presence to contribute to project pursuits.
Assist the Practice Director and marketing staff with proposals and profitable fee structures aligned with practice strategy.
Ensure delivery teams understand client objectives and meet or exceed expectations.
Lead client communications, expectation setting, and issue resolution throughout the engagement lifecycle.
Oversee project planning, scope definition, timelines, and resource coordination.
Monitor project progress, risks, and dependencies, escalating issues when necessary.
Work with project managers to deliver projects on time, within scope, and in line with client goals and quality standards.
Perform other duties as assigned.