Business - Logistics Program Manager

Henderson Companies•Los Angeles, CA

About The Position

The Practice Manager drives growth by cultivating strong client relationships, expanding account opportunities, and maintaining a robust sales pipeline. Serving as the primary client contact, the role leads client engagement, identifies new business prospects, and supports successful solution delivery and long-term partnerships. The Practice Manager proactively manages expectations, identifies emerging client needs, collaborates with sector leadership, helps qualify leads, shapes proposals, and supports pursuit strategies aligned with sector priorities. Responsibilities may focus on a specific geography or market segment. The role is also an escalation point for project managers and clients, ensuring work is delivered on time, within scope, and in alignment with client objectives. It oversees planning, progress, risks, and resources to support high-quality outcomes and repeat business. The position may guide production staff as needed and is highly matrixed, with potential accountabilities to members of the Sector Leadership team. The position may be remote. Employees located near a current Henderson Engineers office will follow a hybrid work schedule.

Requirements

Eight or more years of relevant experience.
At least two years of personnel or project management experience.
Demonstrated success building and managing a sales pipeline, qualifying leads, and supporting pursuit strategies.
Experience managing client engagements or projects from initiation through delivery.
Experience collaborating with cross-functional teams to deliver client solutions and drive revenue growth.
Excellent motivation, team-leading ability, and ability to achieve goals and objectives.
Broad proficiency in engineering design fundamentals and advanced knowledge of the A&E industry, codes, design guides, and standards; knowledge may apply to a broad range of practice, project, or program types.
Proficiency in the core competencies described in the job description.
Ability to read, write, and communicate in English.
Ability to sit or stand for prolonged periods at a desk and work on a computer.

Nice To Haves

Bachelor’s degree in engineering, construction management, science, technology, marketing, or business is preferred; relevant leadership or management experience may be considered in lieu of the requisite education.
Background working in a consulting, professional services, or matrixed environment is strongly preferred.

Responsibilities

Maintain efficient practice operations that support client delivery and revenue growth.
Monitor workload, resource allocation, and project timelines to ensure commitments are met.
Partner with the Practice Director to develop and oversee the practice-level budget.
Participate in industry-specific committees, task forces, and local or regional thought leadership opportunities.
Implement and refine processes that improve consistency, quality, and responsiveness across engagements.
Partner with sector leadership to align operational priorities with business development goals.
Track KPIs related to pipeline health, client activity, and project execution.
Support effective employee relations and personnel management within the practice.
Work with engineering managers to align employee training, development, and mentorship.
Support sector leaders with appropriate project staffing and execution.
Communicate employee-development opportunities and gaps to practice and sector leadership.
Collaborate with organizational, sector, practice, and office leaders to foster an engaged employee culture and lead company-wide events and initiatives.
Manage existing client relationships and support new client and market development, particularly within an assigned geography or market segment as requested by the Practice Director.
Maintain industry knowledge and presence to contribute to project pursuits.
Assist the Practice Director and marketing staff with proposal generation and profitable fee structures aligned with practice strategy.
Ensure delivery teams understand client objectives and meet or exceed expectations.
Lead client communications, expectation setting, and issue resolution throughout engagements.
Oversee project planning, scope definition, timelines, and resource coordination.
Monitor project progress, risks, and dependencies, escalating issues when needed to maintain client satisfaction.
Work with project managers to deliver projects on time, within scope, and in alignment with client goals and quality standards.
Perform other duties as assigned.