Business Excellence Program Manager

Ensemble Health Partners • Work at Home - Ohio - Other, OH

3d • $101,600 - $152,400

About The Position

The Business Excellence Program Manager is part of Ensemble’s Strategic Transformation Office and supports organizational growth by driving change, continuous improvement, and the successful implementation of strategic initiatives. The role works collaboratively across departments to improve operational efficiency, optimize processes, and integrate new practices. It participates on a team of change and continuous improvement professionals, taking ownership of requests and identifying opportunities to add value. Travel may be required, estimated at up to 25% of the time.

Requirements

• At least 10 years of previous experience.
• Proven track record leading and managing complex projects and initiatives.
• Proficiency in Microsoft 365 applications and an AI tool such as Copilot.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strong analytical and problem-solving skills, including identifying root causes and determining a course of action.
• Adaptability to changing procedures and a growing environment.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Lean Six Sigma certification with at least a Green Belt designation from an accredited organization.
• At least 10 years of Lean Six Sigma experience.
• At least 5 years of organizational change management experience.
• At least 5 years of technology projects or implementations experience.
• At least 5 years of project management experience.
• Bachelor’s degree.
• HFMA Certified Revenue Cycle Representative (CRCR) certification within 9 months of hire.

Nice To Haves

• Master’s degree (MS, HIM, or MBA).
• Lean Six Sigma Black Belt certification from an accredited organization.
• Organizational Change Management certification.
• Working knowledge of revenue cycle.
• Strong communication skills and the ability to drive project teams to completion on time.
• Ability to influence, involve others, build trust, and drive action.
• Credible presence, advocacy, and the ability to adjust smoothly to instill confidence in outcomes.

Responsibilities

• Develop and execute change management plans for organizational initiatives.
• Provide leadership, guidance, and coaching to employees at all levels during periods of change.
• Apply a structured continuous improvement framework and tools to improve organizational performance.
• Identify and prioritize improvement opportunities through data analysis, process mapping, and stakeholder engagement.
• Collaborate with leaders to align change and improvement initiatives with business strategies and objectives.
• Drive execution of strategic plans related to change management and continuous improvement.
• Create and maintain comprehensive initiative documentation.
• Work as part of a team of change management and continuous improvement professionals.
• Clarify team objectives, scope, and roles, and communicate work plans through regular, meaningful status and performance reports.
• Foster collaboration, innovation, and accountability within the team.
• Perform other duties as requested to support the team, clients, and business units.
• Build strong relationships with organizational stakeholders and communicate to establish understanding, buy-in, and support.
• Manage stakeholders through effective listening, speaking, writing, and negotiation.
• Establish and monitor KPIs to evaluate change initiatives and continuous improvement efforts.
• Conduct regular evaluations of implemented changes and identify areas for further improvement.
• Measure change performance using appropriate tools and techniques.
• Follow established best practices and tools to maintain consistency across projects.
• Travel as needed to support projects, estimated at up to 25% of the time.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior