Program Manager Excellence Lead

Pointr•Boston, MA

About The Position

Pointr is building a Program Management Office (PMO) and seeks a Program Manager Excellence Lead to lead the function and manage its Technical Project Manager (TPM) team, distributed across the US and Turkey. The role combines direct people leadership with the development of standards, tools, and operating rhythms that support consistent, high-quality delivery for global clients. The lead will build the PMO's vision and structure, coach and develop TPMs, and establish repeatable delivery methodology, playbooks, KPIs, and governance across the project lifecycle. The role works closely with Sales, Customer Success, Product, Delivery, and Engineering leadership to align delivery capacity, quality, staffing, and client experience as the business grows. It also maintains portfolio-level visibility for leadership, addresses at-risk projects, evaluates completed implementations, and feeds field learnings back into the product roadmap. The position requires meaningful schedule overlap across US (EST) and Turkey (TRT) business hours.

Requirements

8–12+ years of experience in customer-facing technical program or project management, including experience managing or leading project or technical project managers.
Prior experience building, running, or scaling a PMO or centralized delivery function within a technology, SaaS, or hardware company.
Demonstrated success managing distributed, cross-border teams; ideally teams spanning US and international (EMEA/Turkey) time zones.
Strong grounding in project/program delivery methodology, including Agile and hybrid approaches, and ability to translate it into practical, adoptable playbooks.
Track record of defining and reporting delivery KPIs to senior leadership.
Strong people-leadership skills, including coaching, performance management, and building team culture across geographies.
Strong executive communication and stakeholder management skills, with comfort working across technical, commercial, and leadership audiences.
Ability to work a schedule with meaningful overlap across US (EST) and Turkey (TRT) business hours.
Full professional proficiency in written and spoken English.

Nice To Haves

Experience in indoor location technology, IoT, hardware deployment, or other complex physical/technical implementation environments.
PMP®, PgMP®, or Certified ScrumMaster® (CSM) certification.
Experience establishing a PMO from the ground up in a scaling startup working with Global 500 and other enterprise customers.
Demonstrable experience with project and portfolio tools such as Jira, Smartsheet, MS Project, or similar.
BS or MS degree in a relevant technical, business, or management field.

Responsibilities

Build and lead Pointr's Program Management Office (PMO), setting the vision, structure, and operating rhythm for the TPM function.
Directly manage Technical Project Managers in the US and Turkey, including hiring, onboarding, coaching, and performance management.
Define and roll out standardized delivery methodology, templates, and playbooks across the project lifecycle, from requirements gathering through deployment and ongoing support.
Establish and track portfolio-level KPIs, including on-time delivery, customer satisfaction, resource utilization, and risk exposure.
Consolidate project status, risks, and resourcing across the TPM team into clear, executive-ready portfolio reporting.
Drive quality evaluations of completed implementations, including customer and end-user experience evaluations.
Serve as an escalation point for at-risk projects and partner with TPMs and technical teams to resolve delivery issues before they affect clients.
Partner with Sales, Customer Success, Product, and Engineering leadership on capacity planning, staffing forecasts, and cross-functional process alignment.
Standardize project tracking and reporting tools, such as Jira and Smartsheet, and promote consistent adoption across the team.
Foster ownership, continuous improvement, and knowledge-sharing across a geographically distributed team, with a focus on improving quality and reducing time to implementation.
Stay close to Pointr's product and technology so PMO standards reflect deployment realities, and feed field learnings back into the product roadmap.