Operational Excellence Program Manager
About The Position
The Operational Excellence Program Manager develops, deploys, and manages programs aligned with business objectives and strategic priorities. The role leads cross-functional initiatives to improve productivity, processes, quality, customer experience, and operational effectiveness, applying program and project management disciplines to deliver work on time, within scope, and to a high standard. The position owns Operational Excellence frameworks, governance, and improvement mechanisms, and establishes metrics, dashboards, KPIs, and operational review cadences. The role drives execution across teams to translate insights into improvements to processes, policies, workflows, and organizational practices. It manages scope, schedules, risks, dependencies, communications, and stakeholder alignment; develops business cases and measures realized value; and communicates status, risks, outcomes, and recommendations to leaders and stakeholders. The manager partners with Engineering, Operations, Quality, Customer Experience, and Business teams to embed prevention-focused practices and promote accountability, continuous improvement, operational discipline, quality, and learning. The position is onsite, primarily at an HPE partner or customer office.
Requirements
- Bachelor's degree in Engineering, Business, Operations Management, Industrial Engineering, or a related field.
- Project Management Professional (PMP) certification.
- Typically 7+ years of experience in Program Management, Project Management, Operations, Quality, Continuous Improvement, Business Transformation, or related disciplines.
- Experience leading complex cross-functional programs in a matrixed organization.
- Experience driving process improvement and operational effectiveness initiatives.
- Program Management experience.
- Demonstrated experience leading cross-functional initiatives.
- Strong analytical and problem-solving skills.
- Experience working with executive and senior leadership stakeholders.
- Ability to influence without direct authority.
- Strong understanding of Operational Excellence principles, continuous improvement methodologies, and business process management.
- Strong understanding of program and project management disciplines, tools, and methodologies.
- Strong organizational skills and excellent written and verbal communication skills, including the ability to influence stakeholders across organizational levels.
- Executive-level presentation and stakeholder management skills.
- Financial acumen, business case development, and benefit realization measurement.
- Change management and organizational adoption experience.
Nice To Haves
- Master's degree; desirable fields include MBA, Engineering, Operations, or a related field.
- Experience with Lean, Six Sigma, or Kaizen.
- Lean Six Sigma Green Belt.
- Experience with Value Stream Mapping or related methodologies.
- Experience in Technology, Networking, Hardware, Software, Services, or Customer Support organizations.
- Experience with Lessons Learned, Quality, or Continuous Improvement programs.
- Experience supporting enterprise transformation initiatives.
Responsibilities
- Develop, deploy, and manage Operational Excellence programs aligned with business objectives and strategic priorities.
- Apply program and project management disciplines to support on-time, on-scope, high-quality delivery.
- Lead cross-functional initiatives focused on productivity improvement, process optimization, quality enhancement, customer experience, and operational effectiveness.
- Own and operate Operational Excellence frameworks, governance processes, and improvement mechanisms across the organization.
- Establish program governance, metrics, dashboards, KPIs, and regular operational review cadences.
- Drive cross-functional execution to translate insights into process, policy, workflow, and organizational improvements.
- Manage program scope, schedules, risks, dependencies, communications, and stakeholder alignment.
- Develop business cases and measure realized business value from Operational Excellence initiatives.
- Communicate program status, risks, outcomes, and recommendations to leadership and stakeholders.
- Partner with Engineering, Operations, Quality, Customer Experience, and Business teams to institutionalize prevention-focused practices.
- Promote accountability, continuous improvement, operational discipline, quality, and learning.
- Support additional Operational Excellence initiatives and perform other duties as assigned.
Benefits
- Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
- Personal and professional development programs and career investment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
