Operational Excellence Program Manager
About The Position
Hewlett Packard Enterprise is seeking an Operational Excellence Program Manager to develop, deploy, and manage programs aligned with business objectives and strategic priorities. The role leads cross-functional initiatives that improve productivity, processes, quality, customer experience, and operational effectiveness, while ensuring disciplined, high-quality program delivery. The position is designated onsite, with the expectation that the employee will primarily work from an HPE partner or customer office. The manager owns Operational Excellence frameworks, governance, improvement mechanisms, metrics, dashboards, KPIs, and review cadences. They translate insights into process, policy, workflow, and organizational improvements; manage scope, schedules, risks, dependencies, communications, and stakeholder alignment; and develop business cases and measure realized value. The role works with Engineering, Operations, Quality, Customer Experience, and Business teams to establish prevention-focused practices and foster accountability, continuous improvement, operational discipline, quality, and learning. Other Operational Excellence initiatives and duties may also be assigned.
Requirements
- Bachelor's degree in Engineering, Business, Operations Management, Industrial Engineering, or a related field.
- Project Management Professional (PMP) certification.
- Typically 7 or more years of experience in Program Management, Project Management, Operations, Quality, Continuous Improvement, Business Transformation, or related disciplines.
- Experience leading complex cross-functional programs in a matrixed organization.
- Experience driving process improvement and operational effectiveness initiatives.
- Strong understanding of Operational Excellence principles, continuous improvement methodologies, and business process management.
- Strong understanding of program and project management disciplines, tools, and methodologies.
- Strong analytical, problem-solving, and organizational skills.
- Excellent written and verbal communication skills, including the ability to influence stakeholders across organizational levels.
- Executive-level presentation and stakeholder management skills.
- Financial acumen, business case development, and benefit realization measurement.
- Change management and organizational adoption experience.
- Program Management experience and demonstrated experience leading cross-functional initiatives.
- Experience working with executive and senior leadership stakeholders.
- Demonstrated ability to influence without direct authority.
Nice To Haves
- Master's degree, such as an MBA or a degree in Engineering, Operations, or a related field.
- Experience with Lean, Six Sigma, or Kaizen.
- Lean Six Sigma Green Belt.
- Experience with Value Stream Mapping or related methodologies.
- Experience in Technology, Networking, Hardware, Software, Services, or Customer Support organizations.
- Experience with Lessons Learned, Quality, or Continuous Improvement programs.
- Experience supporting enterprise transformation initiatives.
Responsibilities
- Develop, deploy, and manage Operational Excellence programs aligned with business objectives and strategic priorities.
- Apply program and project management disciplines to deliver work on time, within scope, and at the required quality level.
- Lead cross-functional initiatives focused on productivity improvement, process optimization, quality enhancement, customer experience, and operational effectiveness.
- Own and operate Operational Excellence frameworks, governance processes, and improvement mechanisms across the organization.
- Establish program governance, metrics, dashboards, KPIs, and regular operational review cadences.
- Drive cross-functional execution to translate insights into process, policy, workflow, and organizational improvements.
- Manage program scope, schedules, risks, dependencies, communications, and stakeholder alignment.
- Develop business cases and measure realized business value from Operational Excellence initiatives.
- Communicate program status, risks, outcomes, and recommendations to leadership and stakeholders.
- Partner with Engineering, Operations, Quality, Customer Experience, and Business teams to institutionalize prevention-focused practices.
- Promote accountability, continuous improvement, operational discipline, quality, and learning.
- Support additional Operational Excellence initiatives and perform other duties as assigned.
Benefits
- Comprehensive benefits intended to support physical, financial, and emotional wellbeing for employees and their loved ones.
- Programs to support personal and professional development and career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
