Delivery Excellence Lead

Microsoft•,

4d•$130,900 - $303,600

About The Position

Microsoft Frontier Company is Microsoft's outcome-driven AI engineering and delivery business. Its global organization of industry experts, architects, forward-deployed engineers, consultants, and delivery professionals works with influential customers to co-design, deploy, operate, and continuously improve AI systems tied to business impact. The company brings together AI, delivery discipline, and industry expertise to create measurable customer outcomes across the Frontier Transformation journey. The Delivery Excellence Lead leads complex, cross-functional programs from strategy through execution. The role defines outcomes, aligns stakeholders, and drives measurable results across workstreams. It is based in the United States and offers the opportunity to develop program leadership, business and operational acumen, and influence with executive stakeholders. The role is classified as Business Program Management IC6.

Requirements

Bachelor's degree in Business, Operations, Finance, or a related field and 8+ years of experience in program management, process management, or process improvement, or equivalent experience.
Ability to lead complex, cross-functional programs from strategy through execution and drive measurable results.
Experience aligning stakeholders, defining outcomes, and managing multiple workstreams.
Subject-matter expertise in defining and tracking success criteria and performance metrics.

Nice To Haves

Master's degree in Business, Operations, Finance, or a related field and 12+ years of experience in program management, process management, or process improvement, or equivalent experience.
Bachelor's degree in Business, Operations, Finance, or a related field and 15+ years of experience in program management, process management, or process improvement, or equivalent experience.

Responsibilities

Perform program landscape analysis and examine business trends; contribute to programs that impact Microsoft, identify opportunities to improve programs, and drive program strategy definition and project plan creation.
Drive strategic alignment among cross-functional stakeholders to design programs from initiation to delivery, and use subject-matter expertise to define and track success criteria and performance metrics.
Adapt quickly to evolving priorities and ambiguity while sustaining delivery and achieving outcomes.
Lead discovery and current-state assessments and translate findings into actionable requirements, a prioritized backlog, and a sequencing plan.
Contribute to portfolio planning and prioritization by surfacing tradeoffs, capacity constraints, and data-grounded recommendations.
Define success criteria and build relationships to implement multiple feature areas across cross-functional projects; coordinate, align, and gain business buy-in.
Deliver multi-year roadmaps for multiple feature groups; track project schedules; oversee staging and implementation plans and governance programs.
Set best practices for landing and communication plans, lead the rhythm of business during execution, and gain stakeholder, partner, and customer buy-in.
Oversee a portfolio of projects, communicate program status and risks, hold teams accountable to schedules, and drive collaboration and efficient program processes.
Conduct cost-benefit analyses and evaluate success metrics; use data analytics to derive insights, identify risks and opportunities, and drive organizational change management.
Drive continuous improvement by validating use cases and writing test cases; help departments collect performance metrics; define, lead, and mentor others in direct customer engagements.
Own escalated issues, remove barriers or escalate as needed, and flag processes that block resolution. Manage field expectations for issue response, keep Microsoft stakeholders informed about response and resolution status, and influence internally to drive resolution.
Embody Microsoft's culture and values.