Director, Delivery Excellence
About The Position
AST SpaceMobile is seeking a Director of Delivery Excellence to lead the design, standardization, and continuous improvement of operational processes in a complex telecommunications environment. The role establishes scalable delivery frameworks, process governance, training and knowledge management programs, and organizational change initiatives to improve operational consistency and efficiency. The Director partners with cross-functional stakeholders to ensure processes, tools, and standards are documented, communicated, and adopted across the organization. The Director leads process excellence, training, and operational enablement teams, and works with technology, engineering, operations, and business teams to support enterprise-wide process and tool rollouts. The role also oversees process adoption and effectiveness metrics, as well as the quality of operational documentation and learning materials. The position may involve occasional travel and flexibility to support global operations and initiatives outside standard business hours.
Requirements
- Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.
- At least 12 years of experience in process excellence, operational excellence, business transformation, or organizational enablement within telecommunications, technology, or a related industry.
- At least 5 years of leadership experience managing high-performing teams.
- Demonstrated success implementing enterprise-level process improvements, governance programs, and training initiatives.
- Experience supporting large-scale operational environments and cross-functional delivery organizations.
- Strong interpersonal and relationship-building skills.
- Excellent written and verbal communication skills.
- Ability to influence stakeholders across multiple functions without direct authority.
- Strong leadership, coaching, and team development capabilities.
- Strong organizational and project execution skills.
- Strategic thinking, analytical and problem-solving abilities, attention to detail, and commitment to documentation quality.
- Ability to manage competing priorities in a fast-paced environment.
Nice To Haves
- Master's degree.
- Professional certifications in process improvement, project management, or change management.
- Experience with process design methodologies and business process modeling.
- Working knowledge of telecommunications network operations, wireless technologies, or satellite communications environments.
- Experience implementing service management frameworks and operational best practices.
- Lean Six Sigma certification or equivalent continuous improvement experience.
- Experience with structured organizational change management methodologies.
- Experience building or scaling enablement, training, and knowledge management functions.
- Familiarity with learning management systems and digital adoption platforms.
Responsibilities
- Lead end-to-end process design and optimization across operational and service delivery functions.
- Develop and maintain standardized process frameworks, procedures, and operating guidelines.
- Establish governance for process documentation, version control, change management, and continuous improvement initiatives.
- Keep process standards, templates, workflows, and accountability matrices current and aligned with business objectives.
- Design and execute training strategies, onboarding programs, and role-based learning paths.
- Oversee knowledge management practices and maintain centralized repositories for operational documentation.
- Lead organizational change management efforts related to new processes, systems, and operational initiatives.
- Monitor adoption, compliance, and process effectiveness using defined metrics and reporting.
- Identify process improvement opportunities and lead initiatives to improve quality, efficiency, and team performance.
- Partner with technology, engineering, operations, and business teams on enterprise-wide process and tool rollouts.
- Lead, mentor, and develop teams responsible for process excellence, training, and operational enablement.
- Establish quality standards for process documentation, learning materials, and operational deliverables.
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What This Job Offers
Job Type
Full-time
Career Level
Director
