Director - Performance Excellence
About The Position
The Director of Performance Excellence drives continuous process improvement and helps create a culture of operational excellence through Lean thinking, Lean Sigma, Six Sigma, project management, and other applicable improvement techniques. The role produces measurable operational and financial results by supporting senior management, operational owners, and project sponsors in identifying, scoping, financially justifying, and leading projects aligned with business strategy. Serving as a change agent, the Director advances Lean Sigma practices across the organization, develops and shares improvement tools and techniques, and supports process improvement in both clinical and administrative settings. The role collects and analyzes data, participates in project phase reviews, documents project status, facilitates and teaches improvement methods, and coaches teams. It also leads project teams, oversees other project staff, contributes to performance evaluations, and coordinates work across departments. Other duties may be required.
Requirements
- Bachelor's degree; a bachelor's degree in Business Administration, Engineering, or a related field is desired.
- At least 3 years of work experience.
- 3–5 years of Lean Six Sigma or equivalent experience, demonstrated through leadership of several successful Lean or Six Sigma projects.
- Six Sigma Black Belt certification or equivalent.
- Analytical ability to develop and interpret data applications.
- Strong organizational skills to manage projects, schedules, and implementations.
- Proficiency in Excel, PowerPoint, statistical data analysis software, and other desktop applications.
- Technical knowledge of data collection and analysis.
- Knowledge and experience applying Lean Sigma and previous experience training staff.
Nice To Haves
- Master’s degree in Business Administration, Engineering, or a related field.
- Experience producing tangible operational and financial results in a healthcare setting.
- Healthcare experience.
Responsibilities
- Drive continuous process improvement using Lean thinking, Lean Sigma, Six Sigma, project management, and other improvement techniques.
- Act as a change agent to build a Lean Sigma culture and drive measurable business process improvement.
- Develop and share tools and techniques to advance the Lean Sigma program.
- Collect and analyze data to determine improvement strategies.
- Participate in project phase reviews and document project status.
- Facilitate and teach Lean and Six Sigma tools and techniques.
- Coach existing and new teams on Lean Sigma projects and Lean Thinking techniques, including their application to clinical processes.
- Expand Lean Thinking techniques across clinical processes.
- Facilitate standardized work practices in administrative and clinical processes.
- Lead project teams, oversee the work of other project staff, and contribute to performance evaluations.
- Direct and coordinate activities across multiple departments, communicating and working effectively with professionals at all organizational levels.
- Build credibility with staff at all levels, understand different audiences, and tailor communications accordingly.
- Support senior management and process owners in identifying, scoping, and financially justifying strategically aligned projects, and assist project sponsors with developing project charters.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
