Director Performance Excellence

Advocate Health and Hospitals Corporation • Charlotte, NC

16h • Hybrid

About The Position

The Director Performance Excellence provides leadership for large-scale, high-priority performance improvement initiatives across the enterprise. The role assesses processes that are not meeting desired metrics or outcomes, identifies improvement opportunities, implements measurable improvements, designs continuous improvement systems, plans for sustainment, and supports strategic objectives through data-informed analysis and decision-making.

The Director identifies strategic and operational opportunities to improve value, service excellence, and organizational performance. This includes maintaining performance improvement methodologies, supporting continuous improvement enterprise-wide, partnering with site, area, and functional leaders, and developing service offerings that balance cost, quality, and service. The role collaborates with ECG leaders and other teams to align projects, build cross-functional learning, identify efficiencies, and contribute to ECG's strategic vision.

The position builds relationships with executive leadership, operational leaders, project sponsors, and other stakeholders; aligns project objectives with organizational priorities; communicates progress, risks, and recommendations; manages expectations and resolves conflicts; and leads change management and implementation support. The Director leads project teams to meet targets, timelines, and budgets, and provides human resources management for staff, including hiring, development, performance evaluations, compensation changes, employee concerns, corrective actions, and terminations. The role also develops and recommends operating and capital budgets and manages expenditures within approved objectives.

This is a full-time, hybrid role based in the North Carolina area. It requires travel and work in a normal office environment. The position operates equipment necessary to perform the job and may involve exposure to weather and road conditions.

Requirements

• Bachelor's degree in healthcare administration, business administration, or a related field.
• At least 7 years of experience in performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system, or a consulting background facilitating business transformation and large-scale performance improvement initiatives.
• At least 3 years of management-level experience.
• Proven track record of achieving breakthrough results through large-scale projects and value-added change.
• Experience deploying performance improvement methodologies, including Lean, Six Sigma, TPS, and the Shingo Model, and driving sustainable improvements.
• Strong understanding of operational excellence principles and tools.
• Strong leadership and team management skills, including the ability to inspire and motivate others.
• Excellent communication and interpersonal skills and the ability to build effective relationships with stakeholders at all levels.
• Strong analytical and problem-solving abilities and a data-driven mindset.
• Ability to travel.

Responsibilities

• Manage large-scale, high-priority performance improvement initiatives, from process assessment and opportunity identification through implementation, measurement, and sustainment planning.
• Use data-informed analyses and decisions to support improvement work and strategic objectives.
• Provide leadership and identify strategic and operational project opportunities that create value, service excellence, and a high-performing culture.
• Develop and maintain performance improvement methodologies and approaches, and support continuous improvement enterprise-wide.
• Maintain and leverage relationships with site, area, and functional leaders to identify, prioritize, execute, and escalate opportunities.
• Develop service offerings and challenge teams and leaders to improve healthcare operations while balancing cost, quality, and service.
• Use continuous improvement systems to identify priorities for the ECG pipeline of opportunities and staffing.
• Collaborate with ECG leaders to coordinate projects and initiatives, foster knowledge sharing, and identify synergies and efficiencies.
• Contribute to ECG's strategic vision and objectives.
• Build and maintain relationships with executive leadership, operational leaders, project sponsors, and other stakeholders.
• Align project objectives with stakeholder priorities and organizational goals.
• Communicate project updates, risks, and recommendations clearly; proactively manage expectations and resolve conflicts.
• Create and execute change management plans and support site leaders and staff during implementation.
• Communicate implementation progress and project value to leadership teams and key stakeholders.
• Lead and support project teams to meet targets and complete work on schedule and within budget.
• Perform staff human resources responsibilities, including interviewing and selection, promotions, staff development, performance evaluations, compensation changes, employee concern resolution, corrective actions, terminations, and supporting employee morale.
• Develop and recommend operating and capital budgets and control expenditures within approved objectives.
• Understand and comply with the organization's Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Director