Business Process Specialist (Austin Capital Delivery Services)

City of Austin • Austin, TX

1d • $65,510 - $81,890 • Hybrid

About The Position

Under general supervision, the Business Process Specialist performs professional-level research and analysis and routine or semi-routine administrative and operational support in project management, quality management, performance measurement, change management, and business process improvement. The position supports senior process consultants, auditors, team leaders, the CDS Strategy & Performance Management team, division staff, and department leaders.

The specialist supports strategic planning, performance management, process improvement, and knowledge management initiatives. Work includes gathering process knowledge from subject matter experts; documenting and publishing approved workflows, process maps, procedures, and work instructions; organizing and maintaining SharePoint sites and document libraries; tracking strategic goals, objectives, KPIs, and milestones; validating performance data; and preparing dashboards, reports, and presentations for leadership.

The role also coordinates meetings, workshops, schedules, and project deliverables; documents decisions and action items; researches operational issues; and supports workflow improvements and adoption of new processes and tools through communications, instructional materials, training coordination, and employee feedback. The position may lead and train others. The usual schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., although hours may vary with work demands and business needs. Up to 60% teleworking is available, subject to position and business needs and the City’s hybrid work arrangement. The position may involve travel among City facilities in Austin.

Requirements

• Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one year of experience related to the job. Experience may substitute for education up to a maximum of four years.
• Knowledge of business strategies, objectives, planning, development and management processes, and process improvement.
• Knowledge of research methodologies, cost-benefit analysis, statistics, and financial modeling.
• Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
• Knowledge of performance measures, quality improvement programs, and project management methods.
• Oral and written communication skills across print, electronic, presentation, and telephone formats.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and as part of teams.
• Ability to travel to more than one work location.
• No licenses or certifications are required.

Nice To Haves

• Experience eliciting and documenting business process knowledge from subject matter experts and applying knowledge management practices to create and maintain process maps, standard operating procedures, work instructions, and other process documentation.
• Experience supporting strategic planning and performance reporting, including tracking strategic goals, objectives, KPIs, and milestones.
• Experience creating, organizing, and maintaining SharePoint sites and document libraries using metadata, views, naming conventions, version control, and document review dates.
• Experience using Excel and reporting tools such as Power BI to maintain datasets, validate data, analyze trends, and prepare dashboards or performance reports.
• Experience coordinating meetings or workshops and documenting participant input, decisions, action items, owners, and deadlines.
• Experience using project planning tools to maintain schedules, track deliverables and dependencies, and communicate progress across initiatives.
• Experience researching operational issues and preparing professional reports, presentations, and recommendations to support management decisions.
• Experience applying Lean, Agile, or similar continuous-improvement methods and supporting adoption through change communications, instructional design, training coordination, and employee feedback.

Responsibilities

• Assist with planning, executing, and closing projects in operational and administrative areas.
• Develop and maintain databases to support business-project data analysis and research findings.
• Assist in preparing recommendations for new or revised policies, procedures, and process changes or improvements.
• Write reports summarizing findings, data collection techniques, implementation options, and related information.
• Establish project schedules using planning software or tools; update and maintain project status reports; and communicate project and process status.
• Research issues, analyze trends, assess the accuracy and relevance of information, and evaluate alternatives.
• Facilitate and document meetings, action items, and processes using flowcharting methodologies.
• Maintain positive working relationships with managers, supervisors, employees, and stakeholders to gain cooperation and support.
• Support Business Process Consultants with strategic planning, performance management, process improvement, and knowledge management initiatives.
• Set up, organize, and maintain assigned SharePoint sites and document libraries for internal team and department audiences.
• Develop and maintain assigned Power BI dashboards and reports, validate data with data owners, and coordinate reporting updates.
• Gather knowledge from subject matter experts and develop process maps, procedures, and work instructions for review and approval.
• Track strategic goals, objectives, KPIs, and milestones and prepare information for performance reviews.
• Coordinate meetings, workshops, schedules, and deliverables; prepare materials; document decisions and action items; and follow up on assignments.
• Research operational issues and prepare reports, presentations, and recommendations to support management decisions.
• Support workflow improvements and adoption of new processes and tools through communications, instructional materials, training coordination, and employee feedback.
• May lead and train others.
• Travel to multiple work locations when necessary, subject to City driver safety standards; otherwise, arrange transportation between locations.

Benefits

• Tuition reimbursement and financial support for continuing education, licenses, and certifications.
• Low-cost medical, dental, and vision coverage for eligible employees.
• Paid leave time.
• Competitive retirement plan through the City of Austin Employees' Retirement System.
• Training opportunities.
• Wellness programs, on-site fitness centers, and mental health support.
• Work-life balance programs and the ability to work remotely up to 60%, depending on position and business needs.
• Public transit and bike-friendly transportation options.
• Professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level