Business Process Specialist - Austin Police

City of Austin•Austin, TX

2d•Onsite

About The Position

The Business Process Specialist performs professional business process coordination and administrative support for the Austin Police Recruiting Unit. The role manages recruiting workflows, coordinates applicant processing, maintains records and reporting systems, improves operational processes, and provides logistical support for recruiting activities. It helps ensure recruiting operations are efficient, comply with City and departmental policies, and are responsive to applicants, staff, and stakeholders. Under general supervision, the position performs research and analysis and routine or semi-routine administrative and operational support related to project management, quality management, performance measurement, change management, and business process improvement. It supports senior process consultants, auditors, and team leaders. The role examines current practices, identifies improvement opportunities, helps develop and implement approved improvement plans, and tracks project progress and results. Work may include analyzing internal practices and data, comparing operations with other agencies, developing workflow timelines, and reporting findings to the unit and chain of command. The position requires a bachelor’s degree in a related field and one year of related experience; experience may substitute for education up to a maximum of four years. The annual hiring range is $65,510–$81,890. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a work address of 1520 Rutherford Lane, Austin, Texas. Candidates must pass a fingerprint-based CJIS background check and maintain eligibility. Travel to multiple locations may be required when necessary, subject to City driver safety standards.

Requirements

Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one year of related experience; experience may substitute for education up to a maximum of four years.
Knowledge of business strategies, objectives, planning, development, management processes, and process improvement.
Knowledge of research methodologies, cost-benefit analysis, statistics, and financial modeling.
Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
Knowledge of performance measures, quality improvement programs, and project management methods.
Oral and written communication skills across print, electronic, presentation, and telephone formats.
Skill using computers and related software applications.
Skill in data analysis and problem solving.
Ability to quickly recognize and analyze irregular data and situations.
Ability to work independently and as part of a team.
Must pass a Criminal Justice Information Systems fingerprint-based background check and maintain CJIS eligibility.
No licenses or certifications are required.

Nice To Haves

Experience in project coordination.
Experience gathering, analyzing, and using data to support program process improvements and reporting.
Experience in office administration.
Experience with records management.
Experience with recruiting and applicant tracking systems.
Experience with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist with planning, executing, and closing projects in operational or administrative areas.
Develop and maintain databases that support data analysis and research for business projects.
Assist in preparing recommendations for new or revised policies, procedures, and process changes or improvements.
Write reports summarizing findings, data-collection techniques, and implementation options.
Establish project schedules using project-planning tools, and update and maintain project status reports.
Communicate project and process status.
Research and analyze trends, assess the accuracy and relevance of information, and evaluate alternatives using sound judgment.
Facilitate and document meetings, action items, and processes using flowcharting methodologies.
Maintain positive working relationships with managers, supervisors, employees, and other stakeholders to gain cooperation and support.
Coordinate recruiting workflows and applicant processing, maintain records and reporting systems, and provide logistical support for recruiting activities.
Examine current practices, identify improvement opportunities, help create and implement approved improvement plans, and track project gains and progress.
Analyze internal data and operations, compare them with those of other agencies, help create workflow timelines, and report results to the unit and chain of command.