Austin Aviation - Business Process Specialist (Stakeholder Relations)

City of Austin

8d•$65,510 - $81,890

About The Position

As a key member of Austin Aviation's Stakeholder Relations team, the Business Process Specialist strengthens connections between Austin-Bergstrom International Airport (AUS) and the Central Texas region. The position connects businesses, organizations and community stakeholders with opportunities at AUS; engages neighbors and community members on airport initiatives; supports stakeholder engagement for the Journey With AUS airport expansion and development program; and develops systems, processes and initiatives to strengthen AUS's regional relationships. Under general supervision, this position performs professional-level research and analysis and routine or semi-routine administrative and operational support in project management, quality management, performance measurement, change management and business process improvement. It provides support to senior process consultants, auditors and team leaders. The role requires travel to multiple sites as part of regular duties. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., but may change with departmental needs and may include after-hours, holiday and weekend work.

Requirements

Bachelor’s degree from an accredited college or university, with major coursework in a field related to the job, plus one year of related experience. Experience may substitute for education up to a maximum of four years.
Knowledge of business strategies, objectives, planning, development and management processes, and process improvement.
Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
Knowledge of performance measures, quality improvement programs and project management methods.
Oral and written communication skills across print, electronic, presentation and telephone formats.
Skill using computers and related software applications.
Skill in data analysis and problem solving.
Ability to quickly recognize and analyze irregular data and situations.
Ability to work independently and as part of teams.
Ability to read, write and fluently speak English.

Nice To Haves

Experience working with diverse stakeholder groups on behalf of a large organization, public agency or similarly complex organization.
Experience distilling complex or technical information and presenting it clearly to internal and external stakeholders.
Experience developing, managing or improving stakeholder management systems, including CRM systems.
Experience developing processes or tools to track stakeholder interactions, partnerships, outreach activities and organizational outcomes.
Experience supporting communications, stakeholder engagement or outreach related to large capital improvement programs, infrastructure projects or other complex, multi-year initiatives.
Experience designing and implementing organizational processes, workflows or standard operating procedures that improve team efficiency, consistency and accountability, particularly within communications, stakeholder engagement or public-facing teams.

Responsibilities

Assist in planning, executing and closing projects related to operational or administrative assignments.
Develop and maintain databases to support data analysis and research findings for business projects.
Assist in preparing recommendations for new or revised policies, procedures, and process changes or improvements.
Write reports summarizing findings, data collection techniques and implementation options.
Establish project schedules using project planning software or tools; update and maintain project status reports; communicate project and process status.
Conduct research, analyze trends, assess the accuracy and relevance of information, and use sound judgment to evaluate alternatives.
Facilitate and document meetings, action items and processes using flowcharting methodologies.
Maintain positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.