Austin Aviation - Human Resources Advisor Senior (Employee Relations)

City of Austin

6d•$72,220 - $90,280

About The Position

Under limited direction, the Human Resources Advisor Senior provides advanced journey-level professional HR support to management and employee groups on a broad range of HR issues and decisions, particularly matters requiring independent discretion. The position implements services and programs in one or more HR areas and serves as a primary contact for employee relations issues, administering and tracking programs managed through the Aviation Employee Relations Office. The advisor collaborates with Aviation and City of Austin personnel on employee relations matters, including interpretation of policies and procedures. The position provides professional guidance and best practices on TWC hearings, departmental Title VII and harassment matters, grievances, unemployment claims, general employee relations issues and complaints, mediation, public information requests, and policy and procedure development. It advises management on performance and disciplinary matters and conducts investigations, mediations, workplace-conflict resolution, and training on employee relations and general HR topics. The role requires knowledge of current employment laws, City of Austin HR Personnel Policies and Procedures, Municipal Civil Service Rules, and Aviation procedures and standard operating procedures. The position requires travel to multiple work locations. Regular hours are 8:00 AM to 5:00 PM, Monday through Friday, but hours may change based on departmental needs and may include after-hours, holiday, or weekend work. A skills assessment is required.

Requirements

Bachelor’s degree from an accredited college or university in a related field, plus four years of HR experience; one additional year of experience may substitute for education, up to a maximum of four years.
Knowledge of federal, state, and local laws and ordinances governing personnel activities.
Knowledge of City practices, policies, and procedures.
Knowledge of HR program administration and management practices.
Knowledge of coaching and leading the work of others.
Knowledge of critical thinking and analysis principles and applications.
Knowledge of customer service principles.
Skill in overseeing HR program and process documentation, data, schedules, records, and files.
Oral and written communication skills.
Ability to handle multiple tasks and prioritize; skill in planning and organizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Ability to coordinate deadlines, prioritize work demands, and assign and monitor work.
Ability to handle hostility, conflict, and uncertain situations, and to work with frequent interruptions and changing priorities.
Ability to train others and maintain knowledge in specialized HR areas.
Ability to establish and maintain effective working relationships with City employees and the public.
Ability to read, write, and speak English fluently.
Ability to travel to multiple work locations; a driving record verification will be conducted. Driving to locations is conditional on meeting City Driver Safety Program standards; otherwise, the employee is responsible for transportation.
Must demonstrate, with or without reasonable accommodation, the ability to perform the essential functions of the job.

Nice To Haves

Professional HR experience providing guidance on employee relations matters.
Experience resolving employee complaints and conducting complex workplace investigations, including writing investigation reports.
Experience handling grievances and reviewing corrective action letters concerning performance and discipline.
Experience creating professional, well-drafted investigation plans and reports.
Ability to travel to more than one work location.

Responsibilities

Partner with senior leaders and management on HR program analysis, implementation, and administration, providing operational oversight, advice, and analytical support.
Manage and resolve complex HR issues, develop solutions to programs and processes, and monitor agreed-upon actions through resolution.
Advise and influence management on HR-related decisions, including performance and disciplinary matters.
Serve as a subject matter expert and advise management and employee groups on HR issues, regulations, programs, policies, and procedures.
Interpret applicable systems, policies, procedures, strategies, workflows, and regulations, and monitor compliance with policies, laws, regulations, and program objectives.
Identify and analyze HR problems using morale indicators and personnel measures such as surveys, turnover, and grievances; recommend solutions and corrective action programs.
Provide training to managers and supervisors on HR topics and procedures, including employee relations topics.
Research, gather, analyze, and evaluate information; monitor program trends; quality-check program data; and maintain management reporting to support decisions and policy development.
Monitor and maintain system data, files, records, and reporting; transmit program data files to vendors; and develop, monitor, and implement information tracking systems.
Act as a primary contact for employee relations issues and administer and track programs managed by the Aviation Employee Relations Office.
Provide guidance on TWC hearings, departmental Title VII and harassment matters, grievances, unemployment claims, employee complaints, mediation, public information requests, and policy and procedure development.
Conduct workplace investigations, including matters involving harassment, discrimination, retaliation, and employee conduct; write investigation reports and recommend actions to management.
Conduct mediations and support resolution of workplace conflict.
May provide leadership, work assignments, evaluation, training, and guidance to others.
Travel to multiple work locations as part of regular duties.