Human Resources Advisor Senior (Employee Relations) - Austin Facilities Management

City of Austin•Austin, TX

5d•Onsite

About The Position

The Human Resources Advisor Senior provides advanced, independent HR support to management and employee groups, primarily in employee relations. The role serves as a strategic partner and subject matter expert, advising leaders on complex HR issues, applicable policies and regulations, and sound personnel decisions. It manages complex HR concerns through resolution and supports implementation and administration of HR services and programs. For Austin Facilities Management, this position is the primary contact for employee relations matters. It investigates complaints involving discrimination, harassment, retaliation, and other alleged policy violations; addresses workplace concerns and employee conduct or performance issues; and provides recommendations to management at all levels. The position also analyzes HR data and workplace indicators, monitors compliance and program trends, maintains records and reporting systems, and trains managers and supervisors on HR topics and procedures. The role is on-site in Austin, Texas, and may involve travel among work locations.

Requirements

Bachelor’s degree from an accredited college or university in a related field, plus four years of HR experience; one additional year of experience may substitute for education, up to a maximum of four years.
Knowledge of federal, state, and local laws and ordinances governing personnel activities.
Knowledge of City practices, policies, and procedures and of HR program administration and management.
Knowledge of coaching and leading others, critical thinking and analysis, and customer service principles.
Skills in maintaining HR program and process documentation, data, schedules, records, and files; oral and written communication; prioritizing multiple tasks; computer and related software use; data analysis and problem solving; and planning and organizing.
Ability to coordinate deadlines, prioritize work demands, and assign and monitor work.
Ability to handle hostility, conflict, uncertainty, frequent interruptions, and changing priorities.
Ability to train others and develop and maintain expertise in assigned HR areas.
Ability to establish and maintain effective working relationships with City employees and the public.
Must be able to read, write, and speak English fluently.
Must be able to perform the essential functions of the job with or without reasonable accommodations.

Nice To Haves

Experience conducting workplace investigations into discrimination, harassment, retaliation, and other policy violations, including writing investigative summaries.
Experience advising and supporting supervisors and managers in managing employee behavior and performance issues.
Experience partnering with management to develop and document policies and procedures.
Experience developing and delivering training on policies and procedures.
SHRM-CP, SHRM-SCP, PHR, or SPHR certification, or the ability to obtain one within six months of hire.
Ability to travel to more than one work location.

Responsibilities

Partner with senior leaders and management on HR program analysis, implementation, and administration, providing operational oversight, advice, and analytical support.
Manage and resolve complex HR issues, recommend solutions, and monitor agreed-upon actions through resolution.
Advise and influence management on HR-related decisions and counsel management and employee groups on HR matters, regulations, programs, policies, and procedures.
Investigate complaints of discrimination, harassment, retaliation, and other alleged policy violations, and address workplace concerns and employee conduct and performance issues.
Interpret HR systems, policies, procedures, workflows, strategies, and regulations, and monitor compliance with applicable requirements and program objectives.
Analyze morale indicators and personnel measures, including surveys, turnover, and grievances; recommend solutions and corrective action programs as needed.
Train managers and supervisors on HR topics and procedures.
Research, gather, analyze, and evaluate data; monitor program trends; quality-check program data; and develop and maintain management reporting to support decisions and policy development.
Maintain HR system data, files, records, and reports; transmit program data files to vendors; and develop, monitor, and implement information-tracking systems.
May provide leadership, work assignments, evaluation, training, and guidance to others.