Business Process Specialist (Temporary/Austin Emergency Management)

City of Austin

1d•$65,510 - $81,890•Onsite

About The Position

The Business Process Specialist supports Austin Emergency Management business operations by analyzing processes and implementing technology solutions. The position performs professional-level research and analysis across routine and semi-routine administrative and operational support work in project management, quality management, performance measurement, change management, and business process improvement. It provides support to senior process consultants, auditors, and team leaders. The role will primarily administer and support Veoci, including managing user access, configuring forms and workflows, troubleshooting, testing, and maintaining the system. It will also support Microsoft Power Platform and related applications, data management, system integrations, technical documentation, user training, and day-to-day application support for Austin Emergency Management staff and partner departments. The position is temporary and based at 5010 Old Manor Road in Austin, Texas. The stated hours are 8:00 AM to 5:00 PM, with hours varying according to operational needs; some evenings and weekends are required. Travel to multiple locations may be necessary when the employee meets the City’s Driver Safety Standards; otherwise, the employee is responsible for transportation to and from those locations.

Requirements

Bachelor’s degree from an accredited college or university, with major coursework in a field related to the job, plus one year of related experience; experience may substitute for education up to a maximum of four years.
Knowledge of business strategies, objectives, planning, development, management processes, and process improvement.
Knowledge of research methodologies, cost/benefit analysis, statistics, and financial modeling.
Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
Knowledge of performance measures, quality improvement programs, and project management methods.
Oral and written communication skills across print, electronic, presentation, and telephone formats.
Skill using computers and related software applications.
Skill in data analysis and problem solving.
Ability to quickly recognize and analyze irregular data and situations.
Ability to work independently and with teams.

Nice To Haves

Experience administering, configuring, or supporting enterprise workflow, case management, emergency management, or business process management applications such as VEOCI, WebEOC, or comparable platforms.
Experience providing application support and training to technical and nontechnical users, including developing standard operating procedures, user guides, training materials, or other technical documentation.
Familiarity with HTML, CSS, and REST APIs for application customization, troubleshooting, or system integrations.
Experience using Microsoft 365 and Power Platform solutions to develop automated workflows, reports, dashboards, or other business solutions.
Experience in emergency management, public safety, continuity, disaster response, an Emergency Operations Center, or local government.

Responsibilities

Assist in planning, executing, and closing projects in operational or administrative areas related to assigned work.
Develop and maintain databases supporting data analysis and research for business projects.
Assist with recommendations for implementing new or revised policies, procedures, and process changes or improvements.
Write reports summarizing findings, data collection methods, and implementation options.
Establish project schedules using project planning software or tools, maintain schedules and project status reports, and communicate project or process status.
Conduct research, analyze trends, assess the accuracy and relevance of data and information, and evaluate alternatives using sound judgment.
Facilitate and document meetings, action items, and processes using flowcharting methodologies.
Maintain positive working relationships with managers, supervisors, employees, and other stakeholders to gain cooperation and support.
Administer and support Veoci, including user access management, form and workflow configuration, troubleshooting, testing, and system maintenance.
Provide support for Microsoft Power Platform and related applications, data management, and system integrations.
Develop technical documentation and provide user training and day-to-day application support to Austin Emergency Management staff and partner departments.