Business Process Specialist - Austin Police

City of Austin

4d•$65,510 - $81,890•Onsite

About The Position

The Business Process Specialist performs professional business process coordination and administrative support for the Austin Police Recruiting Unit. The role manages recruiting workflows, coordinates applicant processing, maintains records and reporting systems, improves operational processes, and provides logistical support for recruiting activities. It helps ensure recruiting operations are efficient, compliant with City and departmental policies, and responsive to applicants, staff, and stakeholders. Under general supervision, the position performs research and analysis and routine or semi-routine administrative and operational support work related to project management, quality management, performance measurement, change management, and business process improvement. It supports senior process consultants, auditors, and team leaders. The specialist examines current practices, identifies opportunities for improvement, helps develop improvement plans, assists with approved changes, and tracks project progress and gains. This work may include analyzing internal practices and data, comparing operations with other agencies, developing workflow timelines, and reporting results to the unit and chain of command.

Requirements

Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one year of related experience; experience may substitute for education up to a maximum of four years.
Knowledge of business strategies, objectives, planning, development, management processes, and process improvement.
Knowledge of research methodologies, cost-benefit analysis, statistics, and financial modeling.
Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
Knowledge of performance measures, quality improvement programs, and project management methods.
Oral and written communication skills across print, electronic, presentation, and telephone formats.
Computer and related software application skills.
Data analysis and problem-solving skills.
Ability to quickly recognize and analyze irregular data and situations.
Ability to work independently and with teams.
Must pass a CJIS fingerprint-based background check and maintain CJIS eligibility.
No supervisory or leadership responsibilities are exercised.

Nice To Haves

Experience in project coordination.
Experience gathering, analyzing, and using data to support program process improvements and reporting.
Experience in office administration.
Experience with records management.
Experience with recruiting and applicant tracking systems.
Experience with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist in planning, executing, and closing projects related to assigned operational or administrative areas.
Develop and maintain databases to support data analysis and research findings for business projects.
Assist in preparing recommendations for new or revised policies, procedures, and process changes or improvements.
Write reports summarizing findings, data collection techniques, and implementation options.
Establish project schedules using project planning software or tools, maintain project status reports, and communicate project or process status.
Conduct research, analyze trends, assess data accuracy and relevance, and use judgment to evaluate alternatives.
Facilitate and document meetings, action items, and processes using flowcharting methodologies.
Maintain positive working relationships with managers, supervisors, employees, applicants, and other stakeholders to gain cooperation and support.
Manage recruiting workflows, coordinate applicant processing, maintain records and reporting systems, and provide logistical support for recruiting activities.
Analyze current practices and internal data, compare operations with other agencies, help create workflow timelines and improvement plans, support approved changes, and track project progress and results.