Business Process Specialist

Oahu • Honolulu, HI

3d • Onsite

About The Position

Roberts Hawaiʻi is seeking a detail-oriented, organized, and tech-savvy Business Process Specialist to support the systems, data, and processes that keep the business running smoothly. Working closely with the Business Operations & Systems Manager, this role helps maintain accurate information, support business-critical applications, troubleshoot issues, and assist with system enhancements and implementations. It provides a centralized point of accountability for the systems, data, and processes that support daily operations and long-term organizational growth.

The position supports operational systems, reservation platforms, transportation systems, CRM applications, product management tools, and other business applications. It involves data entry and validation, system and product maintenance, troubleshooting, documentation, testing, employee support and training, and identifying opportunities to improve workflows and operational efficiency. The specialist works with departments across the organization and manages multiple requests while maintaining accuracy and timely completion.

This position is primarily office-based, with regular computer and business software use. Work may involve extended periods of sitting, typing, and reviewing information on screens, along with occasional standing, walking, and light lifting. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position. Duties may evolve based on business needs.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in data entry, administrative support, business operations, or a related role.
• Strong computer skills and proficiency with Microsoft Office applications.
• Demonstrated accuracy and attention to detail when entering and maintaining information.
• Ability to learn new software applications and navigate multiple systems.
• Strong organizational skills, including the ability to multitask, prioritize competing requests, and meet deadlines.
• Good problem-solving skills and willingness to investigate and resolve issues.
• Effective written and verbal communication skills.
• Ability to work independently while collaborating with employees across different departments.
• Dependable and adaptable, and comfortable working in a fast-paced environment.

Nice To Haves

• Working knowledge of FareHarbor, reservation platforms, point-of-sale (POS) systems, or similar booking and operational applications.
• Intermediate Microsoft Excel skills, including formulas, sorting, filtering, lookups, and pivot tables.
• Experience maintaining product information, pricing, inventory, or customer records in business applications.
• Familiarity with CRM systems, transportation management software, or other operational technology.
• Experience participating in software testing, system upgrades, implementations, or process documentation.
• Previous experience in tourism, hospitality, transportation, or travel-related businesses.

Responsibilities

• Support the Business Operations & Systems Manager with day-to-day administration and maintenance of operational systems, reservation platforms, transportation systems, CRM applications, product management tools, and other business-critical applications.
• Assist with system configuration, product setup, pricing updates, inventory management, and maintenance of operational information.
• Troubleshoot system issues, investigate discrepancies, and coordinate with internal teams and external vendors to resolve problems.
• Monitor data accuracy and system functionality to ensure information is reliable, consistent, and accessible.
• Help employees navigate business applications and processes.
• Perform accurate and timely data entry, updates, and maintenance across multiple business systems.
• Review and validate information, identify inconsistencies, and work with appropriate teams to resolve discrepancies.
• Maintain organized records, documentation, and system information.
• Assist with data reconciliation, reporting, and information requests from various departments.
• Support data integrity and consistency across business applications.
• Assist with system implementations, upgrades, enhancements, and integrations.
• Participate in system testing by validating functionality, documenting results, and identifying issues.
• Help develop and maintain system documentation, standard operating procedures, and training materials.
• Support employee training and adoption of new systems and processes.
• Identify opportunities to simplify workflows, improve data accuracy, and increase operational efficiency.
• Collaborate with teams across the organization to understand business needs and support process improvements.
• Work with Sales, Marketing, Reservations, Transportation, Operations, Finance, and other departments to support business systems and processes.
• Manage multiple requests and priorities while ensuring accuracy and timely completion.
• Communicate system updates, process changes, and issues clearly and professionally.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED