Business Process Specialist

Boeing • Seattle, WA

1d • Onsite

About The Position

The Boeing Company’s Boeing Health Services is seeking a Business Process Specialist to support the Medical Technology Team and its electronic medical record and related medical programs technology and proprietary systems, including the Medical Information System (MIS), Drug Free Workplace System (DFW), and Occupational Health Evaluation website (OHE Web). The position interfaces with Boeing Information Technology and Health Services staff to support information systems, processes, and workflows for delivering Health Services. It bridges clinical health services and technology, ensuring operational, technical, and regulatory requirements are met while promoting continuous process improvement. The candidate must be based in Seattle, Washington, and the role requires up to 10% local travel.

The role supports Health Services systems and related hardware and software; partners with leaders and internal and external stakeholders to analyze, design, and improve medical technology processes, system architecture, and data management; provides user support and resolves complex system and integration issues; and manages integrations with Workday, EHS, Talent Acquisition, Disability Management, HR IT, and suppliers. It also ensures regulatory, privacy, and OSHA recordkeeping compliance; leads workflow automation and process re-engineering; develops training and implementation plans; analyzes and reports metrics; and leads programs and projects involving system interfaces and dependencies.

Responsibilities include managing the software development lifecycle and testing, translating business requirements into database structures, writing and optimizing SQL queries and reports, and installing and troubleshooting supplier software and medical hardware. The specialist builds relationships with customers, business partners, and IT teams, promotes user-centered design, and communicates with cross-functional and geographically dispersed teams at all organizational levels.

The position requires a U.S. Person under applicable export control rules. Boeing will not sponsor employment visas. Relocation assistance is not negotiable. The position is not safety sensitive, does not require a security clearance, and is not contingent upon a program award. Boeing’s employment offer includes a total rewards package with competitive base pay and variable compensation opportunities. Eligible employees may enroll in benefit programs, generally including health insurance, flexible spending and health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work. Availability may vary by eligibility factors.

Requirements

• At least 5 years of experience implementing HRIS/HRMS-type programs or projects.
• At least 5 years of clinical information systems experience (EHR/EMR).
• At least 5 years of related work experience or an equivalent combination of education and experience.
• Proficiency in SQL programming and database management systems such as Microsoft SQL Server, Oracle, MySQL, or PostgreSQL.
• Must meet U.S. Person requirements under 22 C.F.R. §120.62 for export control compliance.

Nice To Haves

• Bachelor’s degree in a technical or business discipline, or equivalent experience.
• At least 6 years of experience with healthcare technology, including clinical information systems and medical technologies such as digital radiography.
• Experience troubleshooting complex system interactions and supplier applications and communicating effectively with system users.
• Experience working with clinicians, clinical staff, and administration.
• Project management experience.
• Extensive knowledge of EMR concepts, strategies, and methodologies.
• Experience with healthcare information technology compliance regulations and OSHA.

Responsibilities

• Support Health Services systems, including MIS, DFW, OHE Web, and other supporting hardware and software.
• Collaborate with Health Services leadership and internal and external partners to analyze, design, and improve medical technology processes, system architecture, and data management.
• Provide technical support and troubleshooting for system users and manage day-to-day customer support.
• Investigate and resolve complex system and integration issues across functions, technologies, and vendors.
• Manage integrations with Workday, Environmental, Health and Safety (EHS), Talent Acquisition, Disability Management, HR IT, and suppliers.
• Ensure compliance with federal and state regulations, Boeing privacy requirements, and OSHA recordkeeping standards.
• Lead process re-engineering to automate manual workflows, reduce data errors, and eliminate redundancies.
• Develop and execute training programs and implementation plans for supported systems.
• Collect, analyze, and report metrics and statistics to leadership.
• Lead programs and projects related to medical technology system interfaces and dependencies.
• Manage the end-to-end software development lifecycle, including unit and functional testing.
• Translate business requirements into organized database structures that adhere to industry standards.
• Write, optimize, and execute SQL queries and reports to support decision-making.
• Install and troubleshoot supplier software applications and medical hardware.
• Build and maintain relationships with customers, business partners, and IT teams, and promote user-centered design.
• Communicate effectively with organizational levels and cross-functional, geographically dispersed teams.
• Travel locally up to 10%.

Benefits

• Competitive base pay and variable compensation opportunities.
• Eligible employees may enroll in health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs providing paid and unpaid time away from work.
• Relocation assistance is not a negotiable benefit for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed