Business Process Specialist

Boeing • Seattle, WA

2d • $119,850 - $162,150 • Onsite

About The Position

Boeing Health Services is seeking a Business Process Specialist to support the Medical Technology Team and its electronic medical record and related medical-program technology and proprietary systems, including the Medical Information System (MIS), Drug Free Workplace System (DFW), and Occupational Health Evaluation website (OHE Web). The position interfaces with Boeing Information Technology and Health Services staff to support information systems, processes, and workflows used to deliver Health Services. It bridges clinical health services and technology, ensuring operational, technical, and regulatory requirements are met while promoting continuous process improvement. The candidate must be based in Seattle, Washington, and the role requires up to 10% local travel.

The role supports medical technology systems and their users, coordinates system integrations, resolves technical and process issues, and leads improvements and projects. It also covers training, metrics and reporting, software development lifecycle activities, database structures and SQL reporting, and installation and troubleshooting of supplier applications and medical hardware.

Requirements

• At least 5 years of experience implementing human resource information systems (HRIS/HRMS) programs or projects.
• At least 5 years of clinical information systems experience (EHR/EMR).
• At least 5 years of related work experience or an equivalent combination of education and experience.
• Proficiency in SQL programming and database management systems such as Microsoft SQL Server, Oracle, MySQL, or PostgreSQL.

Nice To Haves

• Bachelor’s degree in a technical or business discipline, or equivalent experience.
• At least 6 years of experience with healthcare technology, including clinical information systems and medical technologies such as digital radiography.
• Experience troubleshooting complex system interactions and supplier applications and communicating effectively with system users.
• Experience working with clinicians, clinical staff, and administration.
• Project management experience.
• Extensive knowledge of EMR concepts, strategies, and methodologies.
• Experience with healthcare information technology compliance regulations and OSHA.

Responsibilities

• Support Health Services systems, including MIS, DFW, and OHE Web, as well as other hardware and software used by the Health Services organization.
• Collaborate with Health Services leadership and internal and external partners to analyze, design, and improve medical technology processes, system architecture, and data management.
• Provide technical support and troubleshooting for system users and manage day-to-day customer support.
• Investigate and resolve complex system and integration issues involving multiple functions, technologies, and vendors.
• Manage system integrations with Workday, Environmental, Health and Safety (EHS), Talent Acquisition, Disability Management, Human Resources (HR) Information Technology (IT), and suppliers.
• Ensure compliance with federal and state regulations, Boeing privacy requirements, and OSHA recordkeeping standards.
• Drive process re-engineering to automate manual workflows, reduce data errors, and eliminate redundancies.
• Develop and execute training programs and implementation plans for supported systems.
• Collect, analyze, and report metrics and statistics to leadership.
• Lead programs and projects related to medical technology system interfaces and associated dependencies.
• Manage the end-to-end software development lifecycle, including unit and functional testing, to ensure quality delivery.
• Convert complex business requirements into well-organized database structures that adhere to industry standards.
• Write, optimize, and execute SQL queries and reports to support decision-making.
• Install and troubleshoot supplier software applications and medical hardware.
• Build and maintain strong relationships with customers, business partners, and IT teams, and promote user-centered design.
• Communicate effectively with all organizational levels, including cross-functional, geographically dispersed teams, and tailor communication to global audiences.
• Travel locally up to 10% of the time.

Benefits

• Eligible employees may enroll in benefit programs generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and programs providing paid and unpaid time away from work.
• Competitive base pay and variable compensation opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed