Business Process Specialist - Remote
About The Position
The Business Process Specialist provides services addressing organizational effectiveness and change, including organizational design, workforce analytics and planning, and the business-process and people dimensions of transformation. The role supports development of enterprise staffing models and staffing analytics, and acts as a primary liaison between enterprise business units and priority teams. It exchanges information with professional staff, vendors, managers, and executives to support multifaceted business-unit needs while fostering and enforcing consistent enterprise-wide processes and philosophies. The position analyzes staffing models, workflows, organizational structures, strategic operating models, and the effects of technology on processes and staffing. It works with stakeholders across Product, HR, IT, enterprise, and business lines to assess current operations, identify improvements, develop change roadmaps, and drive continuous improvement. The specialist works with minimal or no supervision, exercises independent judgment, leads committees, and maintains confidentiality.
Requirements
- Bachelor’s degree in insurance, business, or a related field.
- Seven years of progressive responsibility in operations management, analytical development and reporting, and workflow design.
- Two years of experience in an insurance organization.
- Knowledge and expertise in enterprise operations and workflows and how they can be leveraged to address business needs.
- Ability to read, analyze, and interpret policy documents, technical and financial information, and procedure manuals.
- Excellent spreadsheet skills, including knowledge of advanced features.
- Excellent oral and written communication skills, including advanced writing.
- Thorough knowledge of analytical practices and ability to capture, manipulate, and present staffing data and analysis.
- Knowledge of enterprise organizational structure and workflows.
- Demonstrated ability to drive execution and resolve complex, multifaceted issues collaboratively with stakeholders.
- Ability to build rapport at all organizational levels, especially with internal customers, and resolve conflicts professionally.
- Advanced conflict-management, negotiation, and presentation skills.
- Comprehensive professional and business knowledge with multiple areas of expertise.
- Ability to create innovative solutions to complex problems.
- Ability to mentor and coach less experienced colleagues.
- Demonstrated leadership ability and results as a team facilitator or leader with multifunctional teams.
- Ability to evaluate and quantify workflows and their impact on business initiatives.
- Ability to understand broad enterprise goals and communicate their relationship to brand, departmental, and individual objectives.
- Advanced knowledge of industry best practices related to staffing models and workforce excellence.
- Ability to develop performance metrics and controls.
- Demonstrated project management ability and ability to implement recommendations.
- Continuous learning, as defined by the Company’s learning philosophy, is required.
Nice To Haves
- Degree work or experience in data analytics or accounting.
- Certifications such as ISO 9000-2001 Certified, Certified Quality Auditor, Certified Quality Manager, Six Sigma, or other quality designations.
- Insurance designations such as CPCU.
- Certification or progress toward certification is highly preferred and encouraged.
- Two years of project leadership experience.
- Experience leading meetings and resolving issues, and ability to build interdepartmental relationships.
Responsibilities
- Develop and maintain consistent staffing models and work analytics based on workflows and other work data.
- Create workflows and data collection tools to support work and staffing analysis.
- Evaluate organizational structures, supporting processes, and staffing for effectiveness.
- Analyze sensitive strategic target operating model designs, including new initiatives, mergers and acquisitions opportunities, and reorganizations.
- Assess and predict the impact of technology on processes and staffing.
- Conduct workforce impact analysis with leadership and subject matter experts, building baseline assessments of staffing models, workflows, and costs and benefits, and creating roadmaps for identified changes.
- Work proactively with Product Owners, HR, IT, and enterprise and business-line stakeholders to identify opportunities to improve systems, processes, and functionality, streamline operations, and reduce costs.
- Foster ownership at all levels of the enterprise.
- Facilitate and enforce governance of Enterprise Way philosophies.
- Drive continuous improvement opportunities.
- Help identify and implement efficiencies through technology or process improvement on cross-department initiatives or strategies.
- Represent the unit on projects and committees as assigned.
- Lead committees at department and corporate levels.
- Maintain confidentiality of information and processes.
- Work with minimal or no supervision and exercise discretion and independent judgment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
