Business Process Owner (Remote)

First American•Santa Ana, CA

6d•$85,000 - $113,300•Remote

About The Position

The Business Process Owner continuously optimizes and modernizes operational workflows across the title insurance lifecycle, from order opening through post-closing and policy issuance. The role owns defined process domains and applies a data-driven, first-principles approach to simplify, standardize, and improve processes while moving them toward scalable, automated solutions. Working with cross-functional teams, the Business Process Owner translates operational needs into efficient, compliant workflows that balance automation and human input. The role uses production data, embeds regulatory requirements, and supports enterprise-wide adoption to deliver measurable improvements and institutionalize best practices across geographies and business segments.

Requirements

At least 3 years of experience in the functional area.
Deep and detailed understanding of functional area operations and processes.
Demonstrated experience in process analysis, workflow design, and leading process improvement initiatives.
Experience working with title production systems such as Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar platforms.
Strong analytical, communication, and process documentation skills, including the ability to translate complex workflows into clear, actionable insights.
Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
Proficiency with process mapping and data tools such as Visio, Lucidchart, Excel, and data visualization platforms.
A digital mindset and adaptability, including comfort challenging legacy processes, embracing change, and using technology to reimagine work.

Nice To Haves

Bachelor’s degree in business administration or a related field.
Experience in the title insurance and escrow industry, with direct exposure to the full transaction lifecycle.
Experience supporting multi-state, regional, or national title and escrow operations.
Experience driving process automation and workflow optimization within title and escrow environments.
Familiarity with Lean, Six Sigma, or other continuous improvement methodologies; certification preferred.
Experience designing, configuring, or enhancing title production systems such as ResWare, SoftPro, or similar platforms.

Responsibilities

Analyze and optimize defined process domains within the title insurance lifecycle, challenging legacy workflows and driving simpler, more scalable, outcome-driven solutions.
Partner with functional teams and cross-functional stakeholders to reimagine and streamline workflows across the transactional lifecycle.
Collaborate with technology and product teams to translate operational needs into digital-first solutions, including automation, system enhancements, and integrations.
Use production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes.
Develop, maintain, and govern standardized process documentation, such as SOPs, swim lanes, and process narratives.
Embed compliance and regulatory requirements in process design while balancing automation, human input, and governance.
Serve as a process domain expert across business units, divisions, and segments, driving consistency and optimization as workflows are scaled and operationalized.
Partner with learning, product, and strategy teams to support rollout and adoption of optimized processes across geographies and business segments.
Perform other duties as assigned.