Business Process Specialist

Blue Cross Blue Shield of Michigan•Lansing, MI

About The Position

The Business Process Specialist provides services supporting organizational effectiveness and change, including organizational design, workforce analytics and planning, and the business process and people dimensions of transformation. The role supports development of enterprise staffing models and staffing analytics and serves as a primary liaison between enterprise business units and priority teams. It exchanges information with professional staff, vendors, managers, and executives to help address multifunctional business needs while fostering and enforcing consistent enterprise-wide processes and philosophies. The position develops staffing models and workflow analytics, evaluates organizational structures and processes, and analyzes strategic operating-model designs, including new opportunities, mergers and acquisitions, and reorganizations. It assesses how technology affects processes and staffing, and works with stakeholders to establish workforce-impact baselines and roadmaps for change. The specialist also partners with Product Owners, HR, IT, and business stakeholders on improvements that streamline processes and reduce costs, facilitates enterprise governance and continuous improvement, and leads or represents the unit on projects and committees. The role maintains confidentiality and operates with minimal or no supervision, exercising discretion and independent judgment.

Requirements

Bachelor’s degree in insurance, business, or a related field.
Seven years of progressive responsibility in operations management, analytical development and reporting, and workflow design.
Two years of experience in an insurance organization.
Experience leading meetings, resolving issues, and building interdepartmental relationships.
Demonstrated knowledge and expertise in enterprise operations and workflows and how they can be leveraged to solve business needs.
Ability to read, analyze, and interpret policy documents, technical and financial information, and procedure manuals.
Excellent spreadsheet skills, including knowledge of advanced features.
Excellent oral and written communication skills, including advanced writing.
Thorough knowledge of analytical practices and ability to capture, manipulate, and present staffing data and analysis.
Knowledge of enterprise organizational structure and workflows.
Ability to drive execution and resolution of complex, multifaceted issues in collaboration with stakeholders.
Ability to establish rapport at all levels of the organization, especially with internal customers, and resolve conflicts professionally.
Advanced conflict-management, negotiation, and presentation skills.
Comprehensive professional and business knowledge with multiple areas of expertise.
Ability to create innovative solutions to complex problems.
Ability to mentor and coach less-experienced colleagues.
Demonstrated leadership ability and proven results as a team facilitator or leader with multifunctional teams.
Ability to evaluate and quantify workflows and their impact on business initiatives.
Ability to understand broad enterprise goals and communicate their relationship to brand, departmental, and individual objectives.
Advanced knowledge of industry best practices related to staffing models and workforce excellence.
Ability to develop performance metrics and controls.
Demonstrated project-management ability and ability to implement recommendations.

Nice To Haves

Degree work or experience in data analytics or accounting.
Certifications such as ISO 9000-2001 certification, Certified Quality Auditor, Certified Quality Manager, Six Sigma, or other quality designations.
Insurance designations such as CPCU.
Certification or progress toward certification is highly preferred and encouraged.
Two years of project-leadership experience.

Responsibilities

Develop and maintain consistent staffing models and work analytics based on workflows and other work data.
Create workflows and data-collection tools to support work and staffing analysis.
Evaluate organizational structures, supporting processes, and staffing for effectiveness.
Analyze sensitive strategic target operating-model designs, including new opportunities, mergers and acquisitions, and reorganizations.
Assess and predict the impact of technology on processes and staffing.
Conduct workforce-impact analysis with leadership and subject-matter experts, building baseline assessments of staffing models, workflows, and cost/benefit analyses, and developing roadmaps for change.
Work proactively with Product Owners, HR, IT, and enterprise and business-line stakeholders to identify improvements to systems, processes, and functionality that streamline work and reduce costs.
Foster ownership at all levels of the enterprise.
Facilitate and enforce governance of Enterprise Way philosophies.
Drive continuous-improvement opportunities.
Help identify and implement efficiencies through technology or process improvement on cross-department initiatives or strategies.
Represent the unit on assigned projects and committees.
Lead committees at department and corporate levels.
Maintain confidentiality of all information and processes.
Work with minimal or no supervision and exercise discretion and independent judgment.