Business Process Manager
About The Position
The Business Process Manager serves as an internal consultant and coach, leading process improvement efforts throughout Riverside Health System. The role uses a hands-on approach to guide teams ranging from senior leadership to frontline staff, working at the system, facility, service line, department, and functional levels. The manager applies process improvement methods and tools, including Lean, project management, and Six Sigma, to drive positive change across Riverside’s four focus areas. The role measures results and return on investment across those areas and uses influence and demonstrated leadership to achieve outcomes. It emphasizes sustained change and culture shifts that support lasting results while managing multiple projects in a fast-paced environment and delivering within established timelines. The manager designs and facilitates programs, training, projects, workshops, mentorship, and coaching initiatives for Riverside team members. The position leads strategic initiatives targeting substantial return on investment through cost and waste reduction and revenue enhancement, supports product and process development from concept approval through launch, and works with the Business Intelligence team on metric-driven reporting. It also engages physicians and presents project results to senior leaders.
Requirements
- Bachelor’s degree in a related field.
- At least 1 year of process improvement experience, preferably in healthcare, with a demonstrated history of results, including completed projects with significant cost savings.
- At least 1 year of implementation experience in process improvement, project implementation, and change management techniques.
- 3–4 years of operational management experience, preferably in healthcare.
- Six Sigma Black Belt certification from any issuer, required within 1 year.
Nice To Haves
- Master’s degree.
Responsibilities
- Demonstrate expertise in process and performance improvement methodologies to achieve organizational alignment.
- Design, plan, execute, and facilitate programs, training, projects, workshops, mentorship, and coaching initiatives for Riverside team members.
- Lead teams, influence clinical and non-clinical stakeholders, and implement changes that improve quality, safety, and customer experience for patients and customers.
- Lead projects and strategic initiatives targeting multi-million-dollar ROI through cost and waste reduction and revenue enhancements.
- Provide education, coaching, and facilitation to internal project teams, including departmental projects, 8 Step trainees, change acceleration workshops and projects, and other process improvement efforts as needed.
- Present projects formally to senior leaders at regularly scheduled project reviews.
- Support product and process design and development from concept approval through launch.
- Write business cases and other applicable documentation.
- Define and validate KPIs and work with the Business Intelligence team to create metric-driven reporting.
- Engage physicians in process improvement efforts to influence change and achieve sustained results.
- Measure results and ROI across Riverside's four focus areas and foster sustained change and culture shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
