Business Process Engineering Manager

Medica•Minnetonka, MN

2d•$113,400 - $194,400•Hybrid

About The Position

Medica is a nonprofit health plan serving more than a million members in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. The Manager, Lean Six Sigma partners with leaders and teams across the organization to solve complex business challenges, redesign end-to-end processes, improve operational performance, and create better experiences for members and employees. Using Lean Six Sigma, business process management, project management, and organizational change management practices, this role leads high-impact improvement initiatives from problem identification through implementation and sustained results. The manager also facilitates and coaches Kaizen events and collaborative workshops to help teams identify root causes, remove barriers, and develop practical, scalable solutions. The role calls for a collaborative problem solver who can move between strategy and execution, influence across organizational boundaries, and turn data and ideas into measurable improvements. Direct leadership responsibilities may apply. This is an office role requiring onsite work at Medica’s Minnetonka, Minnesota office, on average at least three days per week. The full salary grade is $113,400–$194,400, with a typical hiring range of $113,400–$170,100. Placement depends on factors including education, experience, certifications, role scope, internal equity, and market data. The position may also be eligible for incentive compensation. Medica does not offer work visa sponsorship; candidates must be legally authorized to work in the United States at application, and employment is contingent on identity and work-eligibility verification.

Requirements

Bachelor’s degree or equivalent relevant experience, plus at least 7 years of progressive experience in continuous improvement, Business Process Management (BPM), operational excellence, health plan operations, or a related field.
Advanced experience applying Lean Six Sigma methodologies and leading cross-functional improvement initiatives from problem identification through implementation.
Experience facilitating or coaching Kaizen events and structured improvement workshops.
Strong communication, presentation, and influencing skills to engage stakeholders at multiple levels.
Experience implementing process improvements that deliver measurable outcomes within health plan or payer operations.
Lean Six Sigma Black Belt certification.
Strong analytical and problem-solving skills, including the ability to translate complex information into practical recommendations.
Ability to lead through influence, build alignment, and navigate ambiguity and competing priorities across teams and organizational levels.
Strong client and stakeholder orientation, balancing strategic objectives, operational requirements, and customer impact.
Proficiency with business collaboration, process mapping, presentation, and project management tools.

Nice To Haves

PMI Project Management Professional (PMP) certification.
Hands-on organizational change management experience.
Experience leading cross-functional process transformation, including process mapping and workflow optimization.
Experience with Microsoft Teams, Visio, Smartsheet, PowerPoint, and SharePoint.

Responsibilities

Lead cross-functional business process improvement initiatives from discovery and analysis through design, implementation, and sustainment.
Partner with leaders, employees, vendors, and other stakeholders to identify opportunities to improve efficiency, quality, and member and employee experience.
Apply Lean Six Sigma and business process management methodologies to identify root causes, reduce waste and variation, and design improved future-state processes.
Facilitate and coach Kaizen events and structured problem-solving sessions, using data and insights to develop recommendations and measure results.
Build cross-functional partnerships, support organizational change, and coach teams and leaders to adopt and sustain continuous improvement practices.
Perform other duties as assigned.