Business Process Improvement Manager
About The Position
The Business Process Improvement Manager leads the identification, evaluation, and implementation of cross-functional, end-to-end process improvements to increase efficiency and effectiveness, reduce waste, improve the end-user experience, and deliver measurable value. The role drives change management, evaluates the value of implemented improvements, monitors process performance, and oversees multiple teams and projects to support successful, timely outcomes. It provides project guidance and oversight to ensure consistency and identify scope creep or overlap, and manages a team handling high-volume project work that includes technical development. The manager develops process improvement initiatives, collaborates with cross-functional teams to design and implement solutions, supports change adoption through training, and reports progress and performance metrics to senior leadership. The role maintains process documentation and standard operating procedures, oversees team initiatives and tool selection, leads complex strategic initiatives, and advises project managers on project management methods and escalations. Management duties include overseeing professional employees with project management and technical expertise, helping teams meet timelines by addressing roadblocks, escalating issues when necessary, and handling hiring, staffing, performance reviews, pay increase recommendations, training, and development. The manager assigns projects using resource planning tools and monitors workload capacity.
Requirements
- Bachelor’s degree in an IT or business-related field.
- At least 5 years of experience supporting transformational efforts that resulted in sustained, ongoing process improvement.
- At least 2 years of experience in technical capacity building tools that support business initiatives.
- Well-developed project management, process redesign, and analytical skills.
- Effective organizational skills and ability to manage multiple, often competing priorities.
- Intermediate to advanced skill with spreadsheet and data management tools, such as MS Excel, MS Access, Tableau, or Alteryx.
- Experience with SAP.
- Expertise in SQL.
- Intermediate experience with data visualization tools such as Tableau, Power BI, or similar platforms.
- Work is primarily in an office setting; occasional travel up to 10% may be required to other company locations or for conferences or training.
Nice To Haves
- Analytically driven, with fluency in data-driven analysis and performance metrics.
Responsibilities
- Develop and implement process improvement initiatives to optimize processes, increase efficiency, reduce waste, and deliver organizational value.
- Collaborate with cross-functional teams to design and implement solutions that meet requirements and improve efficiency.
- Provide change management support and training to encourage successful adoption of process improvements.
- Implement process performance metrics, report progress to senior leadership, and assess value delivered.
- Monitor and evaluate processes to identify further improvement opportunities and assess their value.
- Develop and maintain process documentation and standard operating procedures to support consistency and compliance.
- Oversee team initiatives and ensure consistency and that tool selection meets efficiency standards.
- Take a lead position in complex initiatives of strategic importance.
- Advise project managers as a trusted business partner, including consulting on escalations and methodologies.
- Oversee professional employees with project management proficiency and technical expertise.
- Ensure project timelines are met and remove roadblocks for team members as needed.
- Escalate issues to upper management when progress cannot be made.
- Handle hiring, staffing, performance reviews, pay increase recommendations, and team member training and development.
- Ensure consistent application of organizational standards and policies.
- Assign projects using resource planning tools, monitor team workload capacity, and escalate staffing challenges as required.
Benefits
- Competitive total rewards package
- Continuing education and training
- Health insurance
- Life insurance
- Disability insurance
- 401(k) contributions
- Paid time off
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp
- Bonus and/or incentive eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
