Business Process Improvement Analyst

Texas Health & Human Services Commission•Austin, TX

22h•$5,798 - $9,508•Hybrid

About The Position

The Texas Health and Human Services Commission (HHSC) is hiring a Business Process Improvement Analyst (Management Analyst IV) within the Office of Family Resources and Eligibility Services. The office connects Texans to food, medical care, cash assistance, and other social services. This senior-level role performs advanced administrative and policy analysis, including organizational studies, evaluations of systems and procedures, work simplification studies, and reviews of operations and procedure manuals. The analyst facilitates large-scale workgroups across FRES and develops business process maps, business requirements, systems analyses, and technical documentation. The position works under minimal supervision with extensive latitude for initiative and independent judgment, and may plan, assign, or supervise the work of others. The role reviews and develops business and management practices, policies, procedures, and proposed process or technology changes. It creates business cases, including return-on-investment and cost-benefit analyses; analyzes audit findings and operational challenges; recommends improvements; supports software development for affected systems; and advises management on organizational studies. The position is based at the Austin state office, is eligible for part-time telework subject to policy and business needs, and requires travel of up to 15%.

Requirements

At least 3 years of full-time professional work experience applying continuous improvement methodologies to HHSC-related programs, policies, and procedures; experience in a large, public-sector, or HHSC setting is preferred.
Experience contributing as part of a team to short- and long-term goals, departmental and work planning, and effective communication strategies and relationships.
Knowledge of Microsoft Power Apps, Power BI, or similar software.
Knowledge of Microsoft Excel, including pivot tables and other data-analysis functions, or similar software.
Skill in using virtual office software and equipment.
Skill in interpersonal relationships, including working with people under pressure, negotiating among multiple parties, resolving conflicts, and maintaining effective working relationships with personnel at various levels.
Ability to evaluate problems, develop alternative solutions, oversee studies, develop and interpret policies and procedures, design programs or training, implement policies and procedures, prepare concise reports, communicate effectively, and plan, assign, and/or supervise work.
Ability to apply organizational development and management practices to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
Knowledge of methods and procedures analysis, work simplification, forms and records design and control, and statistical analysis.
Ability to produce process maps and apply business process improvement methodologies.
Travel up to 15% is required.

Nice To Haves

Extensive knowledge of Texas Works and Medicaid for the Elderly and People with Disabilities programs, processes, policies, and systems related to eligibility determination.
Extensive knowledge of business process improvement, systems thinking, or related fields.
Bachelor’s or master’s degree in a related field from an accredited university.
High proficiency with Microsoft Office Suite, including Teams, Visio, and SharePoint, and with project management or process improvement software and related tools.
Lean or Six Sigma certification, Prosci Change Management certification, or another process-improvement-related certification.
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification.
Certified Product Owner (CSPO), Scrum Master (CSM), Scaled Agile Framework (SAFe), or another Agile-related certification.
Ability to develop products using Microsoft Visio or similar software.

Responsibilities

Attend work on a regular and predictable schedule in accordance with agency leave policy, and perform other assigned duties.
Review and evaluate new or improved business and management practices for application to agency programs or operations.
Develop business cases for proposed process or technology changes, including return-on-investment and cost-benefit analyses.
Develop or modify administrative program policies, procedures, goals, and objectives.
Develop solutions to organizational issues, create organizational change strategies and plans, and/or conduct implementation training.
Oversee, plan, and direct organizational studies of work problems; advise management by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements.
Interpret historical, current, and projected data to identify problems, causes, and areas where procedural or system changes are indicated.
Review technical records and reports that interpret data, identify alternatives, and make recommendations.
Perform end-to-end analysis of audit findings and operational challenges, document existing processes, and recommend improvements.
Plan, assign, and/or supervise the work of others, as needed.
Support software development for systems affected by business process changes.
Perform related work as assigned.
Travel up to 15%.