Senior Analyst, Process Improvement
About The Position
The Senior Analyst, Process Improvement, evaluates performance metrics and drives data-informed strategies to enhance operational efficiency. The role partners with cross-functional teams to identify improvement opportunities, develop and implement process enhancements, and support transformational change initiatives. It requires analyzing trends, managing projects, and communicating insights to influence decisions. The Senior Analyst applies industry best practices and organizational knowledge to deliver sustainable improvements aligned with business objectives across multiple functions. The Process Improvement team identifies, analyzes, and implements enhancements to Walmart Seller Support business processes. It streamlines seller contacts and improves seller experiences on Walmart.com by evaluating metrics, conducting analyses, and executing strategic upgrades to workflows, systems, and processes. The team collaborates across functions to improve Seller Support operations and promote operational excellence.
Requirements
- Proven expertise in process improvement and organizational change management within complex business environments.
- Strong proficiency in Lean Six Sigma and Six Sigma methodologies, including root cause analysis and process mapping.
- Ability to analyze performance metrics, interpret data trends, and provide actionable recommendations.
- Experience leading cross-functional projects and managing change initiatives to achieve sustainable operational improvements.
- Excellent communication skills and ability to influence and collaborate with stakeholders and executives.
- Skills in project management and risk mitigation, and ability to align operational strategies with business objectives.
- Option 1: Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or a related field and 6 months’ experience in consulting, project management, business strategy, or a related area.
- Option 2: 2.5 years’ experience in consulting, project management, business strategy, or a related area.
Nice To Haves
- Experience leading a cross-functional team.
- Master’s degree in Business.
- Six Sigma certification.
Responsibilities
- Analyze performance metrics across functional areas to identify trends and recommend improvements.
- Develop and present reports to support informed business decisions.
- Lead process improvement initiatives with cross-functional teams, applying Lean Six Sigma methodologies.
- Monitor program performance, identify post-implementation issues, and drive resolution efforts.
- Advise on project risks, compliance, and best practices to support successful execution.
- Communicate with stakeholders and influence decision-makers to align strategies and processes.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
