Business Process & Controls Manager

American Electric Power•Gahanna, OH

About The Position

The Business Process & Controls Manager oversees business processes and internal controls supporting administration of the Data Center Tariff (DCT). The role ensures the tariff is administered in line with regulatory requirements and that customer enrollment, billing, collateral, and system configuration processes operate accurately and consistently. The position partners with Customer Experience, Regulatory, Legal, Accounting, and IT to establish governance and maintain compliance.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field and seven years of related experience; or an Associate degree and nine years of related experience; or a High School Diploma/GED and eleven years of related experience.
CPA, CIA, CISA, or CRMA certification.
Experience with SOX or a similar internal controls framework.
Working knowledge of MACSS or another customer billing system.
Familiarity with PJM market rules and experience supporting regulatory filings or rate cases.
Experience in internal controls, compliance, or audit.
Experience with utility tariffs, rates, billing, or regulatory compliance.

Responsibilities

Evaluate business processes and internal controls supporting the DCT, identifying control gaps, risks, and improvement opportunities.
Partner with Regulatory and Legal to interpret tariff requirements and ensure compliant business practices.
Oversee controls ensuring tariff requirements are accurately configured and maintained in MACSS, including review and approval of system changes.
Maintain controls over customer enrollment, collateral calculations, tariff applicability, and billing accuracy.
Establish procedures and monitoring for customer load ramp schedules and PJM Interim Resource Adequacy Service compliance, including curtailment measurement and verification.
Monitor customer load across affiliated and commonly owned entities to determine tariff eligibility and document conclusions with Legal and Regulatory.
Investigate and resolve exceptions and variances identified through monitoring.
Develop and maintain procedures, process narratives, control documentation, KPIs, and management reporting for DCT operations.
Support internal and external audits and regulatory reviews related to DCT administration.