Business Process Analyst

BLDG SVC 32 B-J•New York, NY

23h

About The Position

As a Business Process Analyst, you will play a collaborative role in delivering data-driven products that support 32BJ Health Fund’s mission of providing high-quality, low-cost healthcare to union members. You will identify, implement, and support business operations projects and processes for automation. Working with the Process & Quality Engineering team, you will research and design projects, develop ideas to improve current processes, and analyze data to create new systems or streamline existing ones. The role also supports team operational and administrative needs, including data analysis, data tracking, business planning, and ad hoc projects. The ideal candidate is technically savvy, highly organized, detail-oriented, quick to learn, flexible, and collaborative.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years of full-time experience or demonstrated accomplishments identifying processes and projects for improvement, leading requirements gathering and validation, and writing functional and non-functional business requirements.
Experience with data warehousing projects and the software development life cycle (SDLC).
Advanced proficiency with Microsoft Office Suite, including Word, PowerPoint, and Visio.
Expert proficiency in Excel.
Proficiency in Structured Query Language (SQL) and SQL Server Management Studio.
Proficiency using dashboard software such as Tableau, QlikView, or Power BI.

Nice To Haves

Experience with data migration projects from on-premises environments to the cloud.
Knowledge of the Microsoft Dynamics CRM Platform.

Responsibilities

Solicit, review, analyze, create, and maintain business requirements documentation.
Build strong working relationships with team members, vendors, and stakeholders.
Evaluate, develop, implement, and improve Health Fund processes and systems using SQL or other programming languages.
Engage vendors, stakeholders, and other teams or departments to manage risks and resolve issues promptly.
Monitor and track multiple projects and associated tasks in a rapidly changing environment.
Analyze and interpret data to identify operational trends, patterns, and opportunities for quality improvement or new processes.
Perform data validation and quality reviews, create test cases, and conduct user acceptance testing (UAT).
Collaborate with business and support leads to map and document project processes, including business requirements, current- and future-state workflows, data flow diagrams, solution design specifications, test plans, test cases, policies and procedures, and job aids.
Document progress updates, issue logs, and other project-tracking tools.
Provide operational support for ad hoc projects as needed to help ensure deliverables are met.
Support implementation and maintenance of data governance policies and standards for data and data systems within the assigned domain.
Create documentation such as user guides, quick starts, schemas, and data dictionaries for established data structures and use cases.