Business Process Analyst

iManage•Chicago, IL

1d•$110,000 - $150,000•Hybrid

About The Position

The Business Process Analyst supports iManage’s Global Operational Process Excellence by connecting functional areas and serving as a source of business process knowledge. The role focuses on business process management, modeling, improvement, and mining to reduce expenses, increase productivity, and improve employee and customer satisfaction. The position works with the Director of Process & Operations and operational teams to develop process maturity and implement effective process practices across iManage. The role follows a flexible working policy, with in-office presence required on Tuesdays and Thursdays. The overall US annual base salary range is $110,000–$150,000. Individual compensation depends on qualifications, experience, and location; the range excludes additional compensation such as bonuses and benefits.

Requirements

Bachelor’s degree in business administration, management, or a related field, or equivalent work experience.
At least 5 years of experience in business process analysis.
Demonstrated experience with process mapping and modeling techniques.
Working knowledge of process improvement methodologies such as Lean and Six Sigma.
Strong analytical skills, including the ability to collect and interpret information and turn it into clear recommendations.
Ability to independently manage multiple complex tasks and priorities.
Experience working with stakeholders to drive adoption of process change.
Proficiency in Microsoft Office, including Excel and PowerPoint.
Strong communication and presentation skills for engaging stakeholders at all levels.

Nice To Haves

Hands-on experience with Nintex Process Manager.
Working knowledge of BPMN 2.0 and DMN.
Relevant business process management or process improvement certification, such as Lean Six Sigma; Green Belt preferred, Yellow Belt or higher considered.
Knowledge of project management and change management methodologies.

Responsibilities

Support the Director of Process & Operations in developing the Business Process “Circle of Excellence,” providing best-practice guidance and governance standards to improve process maturity.
Analyze end-to-end processes to identify inefficiencies, bottlenecks, and improvement opportunities, and estimate expected benefits.
Partner with cross-functional teams to implement new and improved processes.
Facilitate workshops and gather process requirements from stakeholders.
Create end-to-end process maps and models, from high-level to detailed.
Maintain the process repository and apply modeling standards and conventions.
Conduct process reviews and performance assessments to keep process documentation current and accurate.
Support process mining analysis to reveal how processes operate and where they differ from intended designs.
Provide training and support on business process management software and best practices.

Benefits

Annual performance-based bonus.
Health, vision, dental, and life insurance.
401(k) retirement savings plan with company matching up to 4%.
Enhanced paid parental leave: 20 weeks at 100% pay for primary leave and 10 weeks at 100% pay for secondary leave.
Flexible time off policy.
Multiple company wellness days each year.
Access to RethinkCare behavioral health resources.
Unlimited access to LinkedIn Learning courses and interactive Microsoft courses and training.
Flexible work hours.
Modern open-plan workspace with a gaming area, free snacks and drinks, and regular social events.
Internal career development framework.
Inclusive and supportive team culture.