Business Process Analyst

M9 Solutions • Washington, DC

9h • $120,000 - $135,000 • Hybrid

About The Position

M9 Solutions is seeking a Business Process Analyst to support a government contract for a client located in Washington, DC. The role is hybrid remote/on-site and requires an active Public Trust clearance. The analyst will assess and improve operational processes, maintain procedural documentation, create dashboards and reporting solutions, facilitate stakeholder engagement and training, and provide data-driven insights that support risk assessment, governance, and compliance.

Requirements

• Ability to obtain a Public Trust security clearance; the position description also states that an active Public Trust clearance is required.
• At least 3 years of experience in business process mapping, workflow analysis, and operational improvement within a federal government or highly regulated environment.
• At least 3 years of experience developing, updating, and maintaining SOPs, policies, or procedural documentation.
• Experience with process improvement methodologies and tools such as BPMN, swim lanes, RACI matrices, or process flow diagrams.
• At least 2 years of experience developing dashboards and reporting solutions using Power BI, Tableau, or similar platforms.
• Experience supporting risk assessment, compliance, research security, governance, or operational controls.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Analyze and map existing operational processes, identify gaps, and recommend improvements to enhance efficiency, governance, and compliance.
• Develop, update, and maintain Standard Operating Procedures (SOPs) to promote consistency, accountability, and alignment with organizational requirements.
• Design and implement dashboards that show process performance, risk indicators, workflow status, and key operational metrics.
• Facilitate stakeholder engagement, process validation sessions, user training, and adoption of new procedures and reporting tools.
• Monitor operational trends, develop actionable insights, and support risk assessment and mitigation through data-driven recommendations.

Benefits

• Competitive compensation package
• Benefits are referenced at https://m9solutions.com/why-join-m9/#our-benefits, but individual benefits are not specified in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed