Business Process Analyst

Scientific Research Corporation • Alexandria, VA

11d • $90,050 - $150,000

About The Position

The Business Process Analyst supports the Department of War Test Resource Management Center’s Test Resource – Investments Division by discovering and improving operational workflows, translating stakeholder needs into software requirements, and verifying that developed tools address real operational problems. The role works with division leadership, Portfolio Managers, SETA staff, technical leads, and software engineering teams to help make project information more accessible and accelerate analysis across a large portfolio of concurrent projects.

The analyst conducts interviews, observation sessions, and workshops; documents operational workflows and pain points; and models processes using Microsoft Visio or equivalent tools. They produce functional and technical specifications, including Business Requirements Documents, user stories, acceptance criteria, and process data flows, and act as a liaison between operational stakeholders and software teams.

The position executes verification and validation activities, identifies defects and usability or performance gaps, and recommends iterative improvements. It also involves exploring enterprise tools and digital automation capabilities, structuring Jira backlogs and workflows, and organizing Confluence and SharePoint knowledge repositories. The analyst prepares executive briefings and process summaries, tracks improvement recommendations through implementation, and supports user adoption through guides, release notes, and reference materials. Other process-improvement and technical-advisory duties may be assigned.

Requirements

• Active Secret security clearance.
• Bachelor of Science or Bachelor of Arts from an accredited institution in Systems Engineering, Computer Science, Information Systems, Operations Research, Business Administration, Industrial Engineering, or a related discipline.
• At least 5 years of progressively responsible experience in business process analysis, workflow design, software requirements elicitation, or systems engineering in a defense, government, or high-tempo technology environment; alternatively, at least 8 years of senior-level experience leading complex enterprise process discovery, systems architecture, agile requirements management, and software V&V across multi-stakeholder programs.
• Ability to independently engage stakeholders at all levels, conduct structured discovery interviews, and extract actionable workflow requirements from ambiguous, high-tempo operational environments.
• Expertise in developing standardized process flowcharts and swimlane diagrams using Microsoft Visio, Lucidchart, or equivalent enterprise modeling platforms.
• Proficiency translating qualitative business and operational needs into formal technical software requirements, including BRDs, user stories, and acceptance criteria.
• Exceptional verbal, interviewing, and written communication skills, including the ability to distill complex, multi-project workflows into clear executive diagrams and briefings.
• U.S. citizenship and eligibility for a U.S. government security clearance at the Secret level, with Top Secret/SCI eligibility.

Nice To Haves

• Active Top Secret/SCI clearance.
• Strong understanding of Systems Engineering Verification and Validation methodologies, user acceptance testing, and test script generation.
• Practical experience or technical aptitude to quickly master and administer Atlassian Jira, Atlassian Confluence, Microsoft SharePoint, and modern collaborative digital tools.
• Business analysis or process improvement certifications, such as IIBA CBAP/CCBA, PMI-PBA, Lean Six Sigma Green/Black Belt, or BPMN certification.
• Hands-on experience designing or implementing Generative AI assistants, LLM-based knowledge agents, or automated workflow agents in secure government or enterprise environments.
• Advanced experience with data visualization and dashboard tools such as Microsoft Power BI or Tableau.
• Familiarity with TRMC, DoD Test and Evaluation infrastructure, or DoD 5000-series acquisition frameworks.

Responsibilities

• Conduct discovery interviews, observational shadowing sessions, and workshops with division leadership, Portfolio Managers, SETA staff, and technical leads.
• Document day-to-day operations, implicit knowledge, and informal processes, including desktop spreadsheets and manual email workarounds.
• Map end-to-end workflows, including swimlanes, handoffs, decision gates, bottlenecks, and data exchanges, using Microsoft Visio or equivalent tools.
• Identify workflow pain points, data silos, single points of failure, and redundant administrative burdens.
• Validate and baseline workflow diagrams with staff through collaborative review sessions.
• Translate workflows, stakeholder pain points, and executive vision into actionable software requirements.
• Author functional and technical specifications, including BRDs, user stories, acceptance criteria, and process data flows.
• Serve as the technical and operational liaison between stakeholders and software engineering teams.
• Prioritize features and user backlogs to maximize mission value and support iterative agile delivery and rapid prototyping.
• Maintain traceability between operational problems, mission goals, and software user stories.
• Perform software verification against requirements, functional criteria, and interface specifications.
• Validate deployed tools against operational workflows and user needs.
• Identify functional defects, usability friction, performance gaps, and opportunities for iterative improvement.
• Document evidence-based enhancement recommendations and change requests, and advocate for user-centric refinements in subsequent development sprints.
• Explore and master enterprise tools, including Microsoft SharePoint, Atlassian Jira, Atlassian Confluence, and approved AI and automation capabilities.
• Identify opportunities to replace manual processes with commercial off-the-shelf features, low-code automation, or AI-assisted knowledge agents.
• Configure Jira boards, backlogs, and workflows aligned with TR-I processes.
• Design standardized Confluence knowledge spaces and SharePoint repositories for structured, accessible division information.
• Prepare executive briefings, process summaries, and leadership read-aheads for the Division Chief and Task Lead.
• Track process improvement recommendations through implementation, including related policy, software, and training changes.
• Support user adoption and change management by creating user guides, release notes, and quick-start reference wikis.
• Perform other process-improvement, workflow-optimization, and technical-advisory duties as assigned.

Benefits

• Medical insurance plans
• Dental insurance plans
• Vision insurance plans
• 401(k) with company match
• Life insurance
• Vacation and sick paid time off accruals, with amounts increasing based on role and years of service
• 11 paid holidays
• Tuition reimbursement
• Work environment that encourages excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level