Business Process Analyst III - Operations

First Citizens Bank•Jacksonville, FL

7h•Hybrid

About The Position

The Business Process Analyst III works with business process owners in Collections, Recovery, and End of Lease, along with business teams, to develop, maintain, manage, and continuously improve assigned processes across transformation and modernization programs. These programs include cross-functional efforts such as client onboarding, sales and lending, and client migration. The role ensures processes are documented, perform as expected, have the necessary supporting tools, and are improved when deficiencies are identified. It provides subject matter expertise, including capability mapping, and partners with process stakeholders and first-line risk teams on enterprise risk framework activities such as Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk Events, New Products & Services, Third Party Risk Management, and Model Risk Management. The analyst applies expert-level knowledge of Commercial Bank processes and process-management practices to help the business and first-line risk program teams meet strategic and risk-related goals. The role may guide other department associates and coordinates with project and program leads to understand and sequence process impacts, minimizing disruption to clients and associates. It is not a program manager role. This is a hybrid position requiring four days per week in the Jacksonville, Florida, or Portsmouth, New Hampshire, office and one day remotely. Candidates must be within commuting or driving distance of one of these offices.

Requirements

Bachelor's degree and 2 years of experience, or a high school diploma/GED/equivalent and 6 years of experience.
Business process skills.
Project management skills.
Attention to detail.
Knowledge of risk programs.
Process mapping and analysis skills.
Collections, Recovery, and/or Asset Management experience.
Data analysis and reporting skills.
Capability-based planning.
Process improvement skills.
Risk assessment and mitigation skills.
Stakeholder management and collaboration skills.
Ability to translate strategy into actionable deliverables.
Knowledge of risk techniques, practices, and control frameworks.
Knowledge of banking and government regulatory requirements and processes.
Ability to work effectively with associates, senior management, and committees.
Knowledge of regulatory guidance pertaining to enterprise risk and operational risk.
Knowledge of product management and supporting risk management programs within a product organization.

Responsibilities

Work across teams and divisions affected by assigned processes to align stakeholders and support process execution.
Assess the impact of business-driven process improvements, policy or standard updates, and risk assessment or remediation requirements.
Represent Commercial Bank in cross-functional groups and provide subject matter expertise on how processes are executed, monitored, managed, and affected by changes.
Provide feedback to first-line risk teams to support risk management, and partner with business and risk teams to address gaps in line with program requirements, the enterprise risk framework, and regulatory expectations.
Provide process expertise and guidance, identify process gaps and efficiency or improvement opportunities, and engage first-line risk teams to support compliance with internal rules and external regulations.
Analyze Commercial Bank processes and assess impacts from technology, policy, standards, and requirements changes to support business readiness.
Drive process change implementation, including updates to documentation, systems, tools, and process maps.
Maintain understanding of and support satisfactory resolution of enterprise risk program requirements, including RCSA, Issues Management, Operational Risk Events, New Products & Services, Third Party Risk Management, and Model Risk Management.
Apply knowledge of regulatory expectations, the Commercial Bank risk environment and risk appetite, and applicable policies, standards, and procedures.
Coordinate with project and program leads to understand and sequence changes to business processes and minimize effects on clients and associates.
Provide guidance to other department associates as needed and support more senior-level business process roles when required.