Business Operations Specialist

CACI International•Oklahoma City, OK

4d•$39,400 - $69,500•Onsite

About The Position

CACI is hiring a Business Operations Specialist to provide efficient, timely customer service through transactional, administrative, and repeatable services. The role works collaboratively to support employee transactions and inquiries, including pre-hire and post-hire operations in the HRIS system. It is located at CACI’s business complex in Oklahoma City.

Requirements

Bachelor’s degree, associate degree, or equivalent work experience; customer service experience at a large, complex company is preferred.
Proficiency with Microsoft Office tools.
Strong attention to detail.
Ability to operate with a sense of urgency.
Ability to thrive in a fast-paced environment.
Strong customer service orientation.
Strong time management and organizational skills.
Strong written and verbal communication skills.
Adaptability and flexibility.

Nice To Haves

Experience using Workday.
Experience using ServiceNow.
Experience in a complex business setting.

Responsibilities

Process employee pre-hire and post-hire transactions in the HRIS system.
Verify data accuracy and obtain required approvals and forms within recurring deadlines.
Respond to employee and manager inquiries through the ticketing system.
Provide training and support to promote compliance with established processes and procedures and improve service delivery.
Communicate policies and procedures to employees and provide education as needed.
Work with team members to facilitate a weekly scripted online presentation for new hires across the organization.
Coordinate with peers and leadership to ensure effective handoffs of escalated cases.
Develop and follow departmental standard operating procedures, updating them as needed.
Partner with other parts of the business to help resolve issues.
Provide ad hoc administrative support.
Work collaboratively in a team and learning environment.