Business Operations Specialist

Colorado Enterprise Fund•Denver, PA

2d•$29 - $31•Hybrid

About The Position

Colorado Enterprise Fund (CEF) is a nonprofit business lending organization that provides access to capital, grants, and free business coaching to Colorado entrepreneurs who cannot secure traditional financing. CEF focuses on supporting small business owners, including people with low-to-moderate incomes, minorities, women, and veterans, and works to create community impact through job creation, wealth building, and business growth. The Business Operations Specialist works on a team led by the Director of Business Operations at the intersection of people, processes, and systems. The team documents how work gets done, identifies friction, implements improvements to technology systems and process workflows, and provides day-to-day technical support. The role coordinates workflows and deadlines across teams; resolves common technology issues; maintains CRM data quality; documents and improves processes; supports reporting and analysis; gathers and translates system feedback into actionable requests; tests and rolls out system changes; trains staff; and supports special projects. CEF offers a hybrid work environment. Employees must be based in Colorado and can expect to travel to the Denver headquarters Monday through Thursday each week for onsite support and collaboration. CEF uses a skills-first approach to recruitment and employment, emphasizing abilities and growth potential while working to remove barriers to access.

Requirements

Minimum 2 years of experience in operations, administration, technology support, or a related role; an equivalent combination of work experience, education, certifications, or specialized workforce development skills training will be considered.
Proficiency with business software applications, including Microsoft Office Suite.
Familiarity with Customer Relationship Management (CRM) systems.
Experience using spreadsheets such as Excel or Google Sheets, including creating formulas and formatting for readability, and supporting others in their use.
Clear, responsive internal communication and stakeholder coordination skills.
Excellent time-management and organizational skills, including detailed documentation with minimal supervision.
A proactive approach to learning new knowledge, tools, and best practices and building skills as business and technology needs evolve.
Reliability in safeguarding confidential borrower information and following privacy, security, and compliance requirements.
Flexibility and cultural emotional intelligence to work respectfully across different cultures, backgrounds, personalities, and working styles.
Strict adherence to established procedures and commitment to staying up to date on industry knowledge.
Must be based in Colorado and able to travel to the Denver headquarters Monday through Thursday each week for onsite support and collaboration.

Responsibilities

Manage workflows, handoffs, and deadlines across organizational teams to keep work moving smoothly and on track.
Troubleshoot and resolve common technology problems, including password resets, VPN connectivity, and on-premises audio-visual equipment.
Monitor CRM records, run data-quality reports, and resolve errors or missing information.
Write procedures, checklists, and simple process maps, and identify inefficiencies or compliance risks.
Pull data and prepare first-draft reports for internal leadership and external stakeholders.
Gather staff feedback about system issues and change requests and translate it into clear, actionable tickets for the technology team.
Test system changes and new tools, support rollouts, deliver user training, and follow up after adoption.
Support assigned special projects, such as audit preparation, policy updates, and vendor coordination.
Serve as a clear and responsive point of contact for internal teams, sharing timely updates and keeping colleagues informed about operational changes, project status, and system issues.
Document work performed consistently and in detail, while managing time and responsibilities with minimal supervision.
Safeguard borrower information in accordance with organizational data privacy and information security policies, applicable financial privacy regulations, and related compliance guidelines.
Follow established standard operating procedures and stay current on relevant industry knowledge.

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Paid parental leave
100% employer-paid short-term and long-term disability coverage
Monthly hybrid work stipend
403(b) retirement plan with employer match up to 5% of an employee’s contribution
Ten paid holidays per year
Fifteen days of paid vacation to start, increasing in year two
Paid health and wellness time