Business Operations Specialist

Arizona State University•Phoenix, AZ

3d•Onsite

About The Position

The Watts College of Public Service & Community Solutions is seeking a business professional to join the College Business Services – Human Resources team. Under the direction of the Associate Director, Human Resources and the Human Resources Manager, this position supports a range of human resources activities, including recruiting, onboarding, payroll, personnel transactions, audit and compliance, personnel-file maintenance, and backup support for other HR team members. The role is a main point of contact for new hires and current employees with general HR questions and processes a high volume of transactions. The scope of duties may change as business needs are defined. The position is based at Arizona State University's Downtown Phoenix campus and may be eligible for flexible scheduling under the university's Flexible Work Arrangements program, as determined by the unit. The salary range is $51,500–$58,000, depending on experience.

Requirements

Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
Ability to support routine to intermediate queries, apply fundamental knowledge of multiple standards, policies, and procedures, and maintain accurate, detailed records.
Ability to adapt to changing duties and business needs.

Nice To Haves

Experience working in higher education, preferably at ASU.
Experience in a high-volume, customer-service-oriented environment; call center or similar experience is a plus.
Knowledge of basic human resources practices, regulations, and standards.
Experience processing time administration and personnel transactions in an HRIS.
Experience creating job postings and supporting recruitment processes.
Experience with record keeping and file maintenance.
Experience drafting documentation with accuracy and attention to detail.
Experience with Workday, CS Peoplesoft, HR Analytics, Service Now, Adobe Acrobat, and Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Experience performing audits and working with sensitive or confidential information.
Experience working effectively amid quickly changing priorities and short deadlines.
Experience developing and maintaining cooperative working relationships within and across organizational areas.
Experience planning, analyzing, and establishing priorities.
Evidence of effective communication skills.
Knowledge of applicable federal, state, and regulatory requirements, laws, and standards.
Professional Human Resources certification (PHR) is a plus.

Responsibilities

Coordinate departmental human resource activities with college administration and central OHR to ensure adherence to college and university policies, practices, and regulations.
Investigate payroll discrepancies and serve as a liaison between the unit and human resources to resolve them.
Perform Operational Timekeeper activities to ensure accurate and timely recording of time and absence entries for the assigned school or unit.
Complete bi-weekly payroll reconciliations and prepare and save supporting audit documents.
Perform clerical functions using computers and appropriate software, including preparing forms and reports.
Coordinate and process staff and student searches and hiring within the unit; support searches across departments and assist with onboarding.
Process faculty hires as needed, including drafting offer letters, sending new-hire information, and supporting the ASU onboarding process.
Process employee job changes and payments in Workday; draft required letters, memos, and other documentation.
Serve as the unit's main contact for accurate and timely graduate student hiring each semester and academic year.
Maintain personnel files and save relevant documentation in accordance with university policies, practices, and department standards.
Gather materials and coordinate with the Associate Director and Director of Human Resources to assist with employee relations issues, complaints, grievances, and determining appropriate actions.
May supervise, train, and evaluate assigned staff or student workers.
Participate in departmental, college, and university-wide initiatives and meetings to represent human resource interests and support collaboration.
Perform other duties as assigned to support efficient department operations and customer service.