Business Operations Specialist
About The Position
As a member of Clear Channel Outdoor’s Business Operations team, the Delivery Specialist plays a key role in the Program Management team by analyzing and driving delivery for initiatives that sustain and improve revenue generation and organizational efficiency. The role gathers and analyzes data, creates and maintains delivery plans, responds to support requests with a focus on reporting, compiles and distributes regular reports, and assists leadership as directed. The position is based at Clear Channel Outdoor’s corporate office in New York, NY. It is performed in a temperature-controlled office environment. The stated targeted compensation range for this New York position is $37.50 to $51.50 per hour. Hourly roles are overtime eligible, and the position is bonus eligible subject to the applicable incentive plan’s terms and conditions.
Requirements
- Minimum of 3 years’ experience in project management, process improvement, business analysis, or application development.
- Proficiency with Microsoft Excel and PowerPoint.
- Proficiency with Microsoft Word, including formatting.
- Ability to support multiple teams, including sales, marketing, IT, and support.
Nice To Haves
- Bachelor’s degree preferred, or equivalent combination of education, training, experience, or military experience.
- Working knowledge of Microsoft Access, SQL, or a similar database for querying data.
- Proficiency with Microsoft Visio, Publisher, or similar tools.
- Familiarity with Salesforce or similar CRM applications.
- Familiarity with HubSpot, Salesloft, Outreach, or similar applications.
- Proficiency managing Accounts, Contacts, and Opportunities in Salesforce.
Responsibilities
- Collect and store data from various systems and maintain it in a data warehouse.
- Create and maintain user-friendly reports in systems and Excel.
- Regularly quality-check data, monitor system usage, and test new features before release.
- Create and maintain a list of enhancement requests and document requirements.
- Partner with Technology to organize requests and tasks into release plans.
- Lead testing, directly and through delegation, to ensure scheduled release items are validated in advance.
- Coordinate and distribute communications that support adoption of release-related changes, including authoring materials and managing subject matter experts.
- Measure, communicate, and improve support-team performance through regular meetings and day-to-day matrix management, including assigning and balancing workloads.
- Maintain an up-to-date knowledge database of procedures and train support-team members to complete support requests.
- Train team members on new subject matters and skills needed to resolve end-user and manager support requests.
- Perform other duties and projects as assigned.
Benefits
- Multiple medical, dental, and vision plans
- Health Care Spending Accounts, including HSA and FSA options
- Medicare assistance
- Dependent Care Flexible Spending Account
- Optional short-term and long-term disability plans
- Company-paid employee life and AD&D insurance
- Supplemental life and AD&D insurance for employees, spouses, and children
- Voluntary benefits including critical illness, accident, identity theft protection, legal assistance, and pet insurance
- Pre-tax commuter spending account
- Employee Assistance Program (EAP)
- 401(k) Savings Plan with company match
- Paid time off, including accrued vacation and sick plans
- Free digital gym membership and discounted memberships
- Professional development opportunities
- Employee Resource Groups
- Bonus eligibility, subject to the applicable incentive plan’s terms and conditions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
