Business Operations Specialist

Suntory • Raleigh, NC

3d

About The Position

Pepsi Bottling Ventures is seeking a Business Operations Specialist to provide specialized financial, operational, compliance, customer, and brand support for the Ventures Food & Beverage (VFB) and Food Service teams. The role serves as a subject-matter resource for financial processes and reporting, analyzing budgets, P&L results, and operational metrics; evaluating process adherence and financial risks; training and coaching employees; and recommending process and control improvements. The specialist leads assigned business workflows and program-administration activities and provides executive administrative support to department leadership.

The position supports financial governance, invoicing, payment and account tracking, vendor and customer setup, reporting, customer service administration, brand content, compliance programs, and executive operations. It works with suppliers, customers, vendors, leadership, Marketing, accounts payable and receivable, and other cross-functional partners. High school diploma or GED and at least seven years of relevant progressive experience are required; an associate’s degree in a related field is preferred.

Requirements

• High school diploma or GED required.
• Seven or more years of progressive administrative, business operations, customer support, financial coordination, or related experience required; relevant experience may substitute for formal education.
• Advanced proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Experience with SAP, financial reporting systems, customer account management, budget tracking, accounts payable/accounts receivable processes, vendor and customer setup, meeting and event coordination, and executive administrative support.
• Strong written, verbal, interpersonal, organizational, analytical, and problem-solving skills.
• Ability to manage confidential information, prioritize competing deadlines, communicate across organizational levels, maintain accurate records, analyze financial and operational data, and quickly learn software, systems, and business processes.
• Highly organized, detail-oriented, proactive, adaptable, and service-focused.
• Sound judgment and discretion with confidential information, a strong customer-service orientation, and ability to build effective relationships with executives, customers, vendors, distributors, and cross-functional partners.
• Ability to manage multiple priorities accurately in a fast-paced environment; strong initiative, follow-through, and problem-solving abilities.

Nice To Haves

• Associate’s degree in Business Administration, Accounting, Marketing, Communications, or a related field preferred.

Responsibilities

• Evaluate adherence to established financial processes, identify financial or operational risks, and provide corrective guidance within delegated authority.
• Serve as a financial-procedure subject-matter expert and train VFB and Food Service employees; recommend process and control improvements to executive and procurement leadership.
• Analyze budgets, P&L results, financial metrics, and operational reports to identify variances and process gaps.
• Evaluate and validate invoices, customer purchase orders, billbacks, write-offs, payment tracking, account status monitoring, and related financial governance processes.
• Resolve contested invoices with suppliers and partners and respond to billing, payment-status, account-tracking, and customer financial-support inquiries.
• Use SAP and reporting systems to monitor budgets, P&L reporting, financial metrics, and operational reports.
• Maintain accounting records, ensure invoice accuracy and timely payment processing, resolve outstanding balances, and monitor overdue accounts and collection activity.
• Lead VFB and Food Service accounts payable and accounts receivable interactions, including reconciliation, reporting, and financial review processes.
• Lead vendor setup, internal payout vendor creation, customer account creation, customer number maintenance, CDA creation, and related system updates.
• Oversee and audit customer price-change administration and billing-discrepancy resolution.
• Create and maintain reporting processes for Walmart DDI filings, Maine Bottle Bill payments, and other regulatory-related financial programs.
• Maintain customer, vendor, contract, business, departmental, and compliance documentation and operational records.
• Administer customer service inquiries, complaint tracking, and coordination with the Customer Call Center; create response templates and written responses on behalf of assigned brands.
• Create and manage gift-card issuance tracking and customer goodwill programs.
• Manage brand website product information, images, and where-to-buy resources; supervise third-party website maintenance and consumer-facing content updates.
• Manage Syndigo product content updates, image management, product setup, and product photography coordination.
• Administer social media activities, including renewals, billing, budget tracking, reviews, and reporting.
• Manage customer account creation and maintenance; evaluate and track complaints and escalation processes; oversee customer-service inboxes and website content maintenance.
• Partner with Marketing on budget planning, brand initiatives, promotional activities, and brand-related expenditures.
• Lead and track beverage donation programs, promotional initiatives, and related reporting.
• Investigate unauthorized third-party marketplace activity and reseller compliance; evaluate online marketplace activity against company policies and applicable state regulations.
• Prepare, issue, track, and maintain cease-and-desist communications related to unauthorized online resellers and third-party marketplace sellers.
• Provide administrative support to VFB and Food Service leadership, including calendar management, travel coordination, meeting planning, presentations, reporting, and document preparation.
• Coordinate meetings, reviews, special events, and other departmental activities.
• Manage corporate sponsorship and entertainment ticket programs.

Benefits

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with company match
• Medical, prescription, dental, and vision insurance options
• Supplemental health plan options, including accident, critical illness, and hospitalization coverage
• Saving and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance
• Legal service plan option
• Pay advance option

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED