Business Operations Specialist

Razer Inc.•Irvine, CA

About The Position

The Business Operations Specialist manages day-to-day operational activities for assigned customer accounts, ensuring accurate order processing, timely fulfillment, inventory coordination, and compliance with customer requirements. The role works with Sales, Supply Planning, Logistics, overseas headquarters, third-party logistics (3PL) providers, carriers, and customers to support successful order execution and delivery. It calls for strong organization, attention to detail, problem-solving, and effective use of technology, AI, and automation to improve efficiency. The position covers customer order management; logistics, fulfillment, and inventory coordination; customer compliance and chargeback management; reporting, reconciliation, and operational controls; AI, automation, and continuous improvement; and cross-functional problem resolution. It also supports special projects and other business initiatives as assigned.

Requirements

At least 2 years of experience in Business Operations, Order Management, Customer Operations, Supply Chain, Logistics, or a related field is preferred.
Experience managing customer orders, fulfillment processes, inventory transactions, and logistics coordination.
Strong organizational, analytical, problem-solving, and communication skills.
Ability to manage multiple priorities, meet deadlines, and resolve day-to-day operational issues.
Proficiency in Microsoft Excel and experience with ERP systems, preferably SAP.
Willingness and ability to independently learn and apply AI, automation, and emerging technologies.
Associate degree in Business, Supply Chain, Logistics, or a related discipline preferred; equivalent relevant professional experience may be considered.
Proficiency in SAP or comparable ERP systems, Microsoft Excel, Outlook, Teams, SharePoint, and customer portals.

Nice To Haves

Familiarity with major retail, distribution, or eCommerce customer requirements.
Understanding of customer routing guides, ASNs, EDI transactions, chargebacks, and shipping compliance.
Familiarity with EDI systems, Power BI, Power Automate, Claude, and other approved enterprise AI tools.

Responsibilities

Manage assigned customer accounts through order receipt, processing, validation, fulfillment, and delivery follow-up.
Review customer orders for accuracy, completeness, pricing, quantities, delivery requirements, and compliance with procedures.
Validate orders against approved supply allocations, escalate shortages or discrepancies, communicate allocation outcomes, and coordinate order adjustments.
Process order changes, cancellations, backorders, and other customer requests; maintain accurate records in SAP and customer systems.
Coordinate order releases, routing requests, shipping instructions, delivery appointments, and transportation requirements with 3PL providers, warehouses, and carriers.
Monitor shipment execution, tracking, and delivery performance against customer commitments.
Prepare and validate advance shipping notices (ASNs), EDI transactions, shipping documentation, and customer portal updates.
Monitor inventory availability and reconcile discrepancies among SAP, warehouse systems, and customer orders.
Coordinate inventory transfers, Material Transfer Requests, returns, and related transactions; work with headquarters and internal departments to resolve fulfillment, inventory, and shipping issues.
Escalate significant supply, inventory, logistics, or delivery concerns to appropriate stakeholders.
Maintain knowledge of customer routing guides, shipping requirements, delivery windows, and compliance standards, and ensure orders and shipments follow them.
Investigate shortages, deductions, chargebacks, routing violations, and delivery discrepancies; coordinate supporting documentation and dispute submissions with relevant parties.
Identify recurring compliance issues and recommend corrective actions to reduce financial exposure.
Maintain operational records, order information, inventory transactions, and fulfillment documentation; prepare account-level reports on orders, shipments, inventory discrepancies, delivery performance, and exceptions.
Support month-end closing, inventory reconciliations, returns processing, and other operational requirements; investigate transaction discrepancies and coordinate corrections.
Follow internal controls, standard operating procedures, and documentation requirements.
Use approved AI and automation tools to improve productivity, accuracy, reporting, and operational execution; identify and implement workflow improvements.
Participate in AI and automation initiatives, including testing, validation, documentation, and adoption; maintain procedures and share improvements with team members.
Collaborate with cross-functional teams, customers, and external partners; identify operational risks, communicate issues, coordinate resolutions, and provide account updates in operational meetings.
Escalate complex issues requiring additional authority or cross-functional decision-making and support special projects and other assigned initiatives.