Business Operations Specialist

Colorado Enterprise Fund•Denver, CO

1d•Hybrid

About The Position

Colorado Enterprise Fund (CEF) is a nonprofit business lending organization that provides capital to Colorado entrepreneurs who cannot access traditional financing. The Business Operations Specialist supports the organization’s people, processes, and systems, helping ensure work moves smoothly and that staff can effectively use the organization’s technology. The role includes cross-functional workflow coordination, day-to-day technical support, CRM data quality, process documentation, reporting support, and assistance with system changes, training, and special projects. The position is part of a team led by the Director of Business Operations. CEF offers a hybrid work environment, but employees must be based in Colorado and should expect to travel to the Denver headquarters Monday through Thursday each week for onsite support and collaboration. CEF uses a skills-first approach to recruitment and employment.

Requirements

At least 2 years of experience in operations, administration, technology support, or a related role.
An equivalent combination of work experience, education, certifications, or specialized workforce development skills training may be considered.
Proficiency with business software applications, including Microsoft Office Suite, and familiarity with CRM systems.
Experience working with spreadsheets such as Excel or Google Sheets, including creating formulas and formatting them for readability, and supporting others in their use.
Clear and responsive communication and stakeholder coordination skills.
Excellent time-management and organizational skills, with the ability to document work in detail and work with minimal supervision.
Ability to proactively learn new tools and best practices and adapt to changing operational and technology needs.
Reliability in safeguarding borrower information in accordance with organizational privacy and security policies, applicable financial privacy regulations, and related compliance guidelines.
Flexibility and ability to work respectfully across diverse cultures, backgrounds, personalities, and working styles.
Strict adherence to established standard operating procedures and commitment to staying current on industry knowledge.
Must be based in Colorado and able to travel to the Denver headquarters Monday through Thursday each week.

Responsibilities

Manage workflows, handoffs, and deadlines across organizational teams.
Troubleshoot and resolve common technology problems, including password resets, VPN connectivity, and on-premises audio-visual equipment issues.
Monitor CRM records, run data-quality reports, and resolve errors or missing information.
Write procedures, checklists, and simple process maps; identify inefficiencies and compliance risks.
Pull data and prepare first-draft reports for internal leadership and external stakeholders.
Gather staff feedback on system issues and change requests, and translate it into actionable tickets for the technology team.
Test system changes and new tools, support rollouts, deliver user training, and follow up after adoption.
Support assigned projects, including audit preparation, policy updates, and vendor coordination.
Serve as a responsive point of contact for internal teams, sharing updates on operational changes, project status, and system issues.
Document work consistently and safeguard borrower information in accordance with privacy, security, and compliance requirements.
Follow established standard operating procedures and stay current on relevant industry knowledge.

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Paid parental leave
100% employer-paid short-term disability coverage
100% employer-paid long-term disability coverage
Monthly hybrid work stipend
403(b) retirement plan with employer match up to 5% of an employee’s contribution
Ten paid holidays per year
Fifteen days of paid vacation to start, with an increase in year two
Paid health and wellness time