Business Operations & Customer Service Advisor

STMicroelectronics • Santa Clara, CA

1d • $132,800 - $166,000

About The Position

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today. When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world. Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

Requirements

• Experienced operations leader with 10-15 years of expertise in sales processes, demand and supply management, and customer service.
• Strong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.
• Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
• Strong communication skills.
• Problem solving skills.

Responsibilities

• Be the primary interface between customers and ST for operational communications, demand fulfillment, forecast alignment, supply execution and service performance through best-in-class customer service.
• Pro-actively act as the official and reliable information source for customer demand and execution constraints.
• Manage order lifecycle (firm orders, NRE POs, samples), including contract and pricing set up.
• Maintain and optimize backlog: update requests, monitor confirmations & deliveries. Capture customer signals to improve forecast accuracy, as applicable.
• Ensure adherence to the agreed terms (RD changes, inventory control) and drive issue resolution working with divisions and supply chain organizations.
• Provide the short-term manufacturing request through customer delivery forecasts, operational demand management, complimenting customer POs, as applicable.
• Achieve revenue plans by driving optimal backlog coverage, working in close partnership with the customer, sales and champions.
• Support billing and shipping requirements in coordination with Finance, Logistics, and Trade Compliance.
• Ensure disciplined last-mile execution to achieve quarter-end billing targets (e.g. JIT, DSI).
• Translate key supply drivers (internal/ external inventory, GITs, constrained demand, PLDs, demand layering) into a clear and reliable supply commitment to customer through capacity visibility, quality service setup, and in alignment with sourcing agreement obligations.
• Manage consignment and buffer stock agreement (VMI contracts, LTI agreements).
• Proactively manage shipment risks: resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements.
• Oversee customer set up, following the governance standards and customer requirements.
• Lead customer communication on operational topics (lead-time, delivery status, improvement).
• Support direct customer or distributor inquiries (claims, RMAs, compliance data, documentation).
• Partner closely with the respective sales team, manage escalations, ensuring timely resolution through prompt communication.
• Develop and communicate forward-looking supply outlooks aligned with allocation and capacity.
• Define mitigation strategies and product mix scenarios during constraints.

Benefits

• Base salary is one part of our total compensation package and is determined within a range depending on your skills, qualifications, experience, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed