Business Operations Associate
About The Position
As a Business Operations Associate, you support store operations by accurately processing sales, auctions, and appraisals in a fast-paced, team-oriented environment. The role combines customer service, attention to detail, organization, cash management, paperwork auditing, and communication with customers and internal teams while upholding CarMax’s commitment to transparency and integrity. You will assist customers with paperwork, process and audit retail and wholesale transaction documents, manage auction and appraisal transactions, and handle payments and deposits. You will also support other departments, help train new associates, perform clerical and reconciliation work, and follow Environmental, Health and Safety requirements while keeping the work area orderly.
Requirements
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 lbs and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
- Receive payments, prepare deposits, and maintain cash security protocols.
- Train and mentor new associates; assist multiple departments and balance overflow traffic.
- Perform filing, data entry, and reconciliation of missing information while maintaining accuracy.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Benefits
- Paid sick time: up to 48 hours per year accrued per pay period for eligible full-time hourly or commission/incentive-eligible associates.
- Vacation time: 80 to 200 hours per year after a 90-day waiting period for eligible full-time hourly or commission/incentive-eligible associates, depending on years of continuous service.
- Paid holidays: 8 hours of pay for each of 6 scheduled holidays per year, plus 1 floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holiday, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
